Christoph Harm

Experience

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  HDT Hanseatische Datentechnik GmbH

  Feb 2009 - Jan 2010

  - Technical Supervision: On-site editorial support and coordination in both studio and control room settings, ensuring seamless production workflows.- Broadcast monitoring: Real-time monitoring and management of live broadcasts to ensure adherence to the planned program schedule..- System Training: Instruction and guidance for staff on broadcast management systems to facilitate efficient program scheduling. - Incident Recording: Logging of incidents, changes, and service requests via phone and email, ensuring thorough documentation and communication.- Ticket Prioritization: Prioritizing, classifying, and documenting resulting tickets in the ticketing system to streamline issue resolution processes.- Remote Troubleshooting: Conducting error analysis and resolving issues through remote management, enhancing service efficiency and client satisfaction.

  • Systembetreuer

    Jul 2009 - Jan 2010

  • Service-Desk-Mitarbeiter

    Feb 2009 - Jun 2009
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  CuraSoft GmbH

  Jan 2010 - Jun 2012

  Kundenbetreuer

  - Software provision: On-site installation and configuration of the software, combined with comprehensive consulting to meet customer-specific requirements.- Customer training: conducting training courses for customers, both in special training rooms and at the customer's premises, to ensure efficient use of the software.

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  Experis France

  Jul 2012 - Aug 2018

  IT Operations Engineer

  - Virtualization and Terminal Services: Managed Citrix XenDesktop VDI and terminal servers, along with VMware vSphere, to optimize system resources.- Network Infrastructure: Utilized Citrix Netscaler as a load balancer and gateway to enhance network performance and availability.Security Management: Implemented OTP and Sophos Endpoint Protection to ensure a robust IT security architecture.- Storage Solutions: Administered Pure Storage systems to facilitate highly efficient data storage.Incident and Change Management: Employed the service management system “TOPdesk” for effective handling of incidents, changes, and service requests.- IT Projects: Contributed to IT projects focused on system updates and optimization, improving IT infrastructure efficiency and performance.- Client Management: Executed rollouts, configurations, and training for Windows clients, in addition to supporting various MS Office versions. Weniger anzeigen

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  Ärztekammer Hamburg

  Sept 2018 - Jan 2021

  Systemadministrator

  - IT Infrastructure Modernization: Spearheaded the migration from Citrix XenApp 6.5 terminal servers to - Citrix Virtual Apps and Desktop 1912 LTSR, including VDI and Terminal Server implementation, to create a modern and flexible work environment.- Remote Work Solutions: Introduced Citrix Netscaler as a gateway and load balancer, along with OTP systems, enabling efficient remote work capabilities for all employees.- System Upgrades: Executed an upgrade of VMware vSphere from version 6.5 to 7.0 and updated the Exchange Server from 2003 to 2019, significantly enhancing system performance and security.- Security Infrastructure: Transitioned from PaloAlto Firewall to Sophos Firewall to fortify network security and optimize defenses against cyber threats.- Backup Strategies: Implemented and fine-tuned Veeam Backup solutions to ensure reliable data recovery and business continuity.- Virtualization Initiatives: Virtualized the majority of servers while simultaneously updating to Microsoft Server 2019 and Ubuntu, boosting IT resource efficiency and scalability.- Monitoring Systems: Installed and configured the IT monitoring tool to oversee IT infrastructure and ensure high system availability. Weniger anzeigen

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  Stadtreinigung Hamburg

  Jan 2021 - Jun 2021

  Serverspezialist

  Contributed to the implementation of a new monitoring system to improve IT infrastructure performance

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  SPORTFIVE

  Jul 2021 - now

  Director Global IT Operations

  Experienced IT Leader Specializing in Team Building and Strategic IT Implementations.- Team Leadership & IT Operations: “Experienced IT Lead with a proven track record in establishing and leading IT Operations and ServiceDesk teams. Specialized in disciplinary leadership and technical support to ensure efficient IT support.”- International Project Coordination: “Skilled in steering international IT infrastructure projects with a focus on effective communication and collaboration via MS Teams.”- Financial Strategy in IT: “Responsible for strategic budget planning and financial management in the IT infrastructure sector.”- IT Strategy Development & Carve-out: “Instrumental in the successful carve-out of IT infrastructure and the strategic relocation of data centers, with a solid foundation in IT strategic planning.”- Cybersecurity & Risk Management: “Actively involved in responding to cybersecurity incidents and implementing security measures to minimize risk.”- Project Management & Quality Assurance: “Accountable for managing complex IT projects using tools like Jira and MS Project, serving as Change and Problem Manager.”- Process Optimization & ITIL: “Expert in analyzing and optimizing IT support processes according to ITIL best practices and introducing ITSM tools to enhance performance.”- Resource & Workforce Management: “Experienced in planning and monitoring human resources as well as coordinating workload and resource planning.” Weniger anzeigen