Sharease McCallum

Experience

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  McDonald´s

  May 2009 - Apr 2010

  Crew

  To assist the salaried management team in ensuring the efficient running of the restaurant in accordance with company policies and guidelines and the Company Plan to Win. To provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused and Brand Ambassadors.

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  McDonald´s

  Apr 2013 - Nov 2016

  Shift Manager

  To assist the salaried management team in ensuring the efficient running of the restaurant in accordance with company policies and guidelines and the Company Plan to Win. To provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused and Brand Ambassadors.

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  PRA Group (Nasdaq: PRAA)

  Nov 2014 - May 2015

  Collections Account Representative

  As a Collections Account Representative I: • Place calls to customers in reference to delinquent accounts • Research required information using available resources • Use effective communication skills to manage and resolve customer complaints • Pay attention to details in order to update existing customer information • Identify and escalate priority issues • Multi-task to document all call information according to standard operating procedure • A self-starting attitude • Ability to communicate with others and good negotiating skills Show less

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  Expert Global Solutions (now Alorica)

  Nov 2016 - now

  UPS Package Investigation Agent

  Communicates with customers over the AVAYA phone system, email, online chat to resolve their questions or concerns regarding tracking or searching for lost packagesMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsredirect customers to proper extension when necessaryTracks call-related information for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesUpsells UPS products to customers as necessaryLocates customers lost packages Show less

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  WPS Health Solutions

  Nov 2017 - Jun 2019

  Customer Service Specialist
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  Kelly Services

  Jul 2019 - Nov 2021

  Tech Support