Naresh Gupta

Experience

• 

  Amdocs

  Jul 2005 - Jun 2010

  Engineered and presented tactical-level business solutions for client’s futuristic technology needs. Guided software development teams to ensure congruence between the solution proposed and the solution delivered Led and conceived solutions for more than 10 projects; acknowledged as a trusted partner by clients and customer focused by senior managers Developed a proof-of-concept prototype which was instrumental in winning a new project for Amdocs India valued US$4M Identified and rectified the gaps in client’s dealer compensation processes, reducing costs by approximately $200,000 over two years period Initiated and developed an indigenous in-house tool to efficiently manage firm-wide software code base leading to approximately 15% cost savings for every client account Recognized as Most Dedicated and Continuously High Performing employee Promoted to solution leadership role in two years, well ahead of department’s average (three years) Conducted training sessions and provided on-the-floor assistance to client’s customer service representatives at Fairborn, OH Coached new team members on technological as well as functional knowledge required for their jobsSelected Projects:o Sprint, Inc. (USA): Launch 4G services (partnered with Clearwire Inc.), offer handset insurance (partnered with a third-party insurance vendor), enhance wireless number portability process (complying with FCC guidelines), and system enhancements to observe SOX complianceo Rogers, Inc. (Canada): Offer new voice plans with rolling free minutes and enhanced self-service portal for wireless and fixed-line phone serviceso MetroPCS, Inc. (USA): Design end-to-end Billing and Subpoena processes necessary to launch the cellular services, enabling them to offer mobile phone plans based on a novel hybrid payment model Show less Led teams of software programmers for multiple projects from clients such as Cable and Wireless (Macau, China), Mobilkom (Austria), Bell Canada (Canada), Vodafone D2 (Germany), and Sprint (USA) Delivered 17% cost savings to Sprint by leading a team of four software programmers in a project to introduce personalized data services for corporate customers Focal point for all technical issues within Customer Service Management while coordinating the successful software launch that supported Sprint’s merger with Nextel Created best-practice documents about credit card encryption methodologies and enhancing server utilization. Show less

  • Senior Subject Matter Expert

    Jul 2007 - Jun 2010

  • Subject Matter Expert

    Jul 2005 - Jun 2007
• 

  Vodafone India Services Pvt. Ltd.

  Jun 2010 - Jul 2011

  Assistant Manager

  Strategized and managed transformation of billing related IT systems for the four-year long project, then undertaken by Vodafone’s India operations Managed multiple teams of Vodafone’s service partners ensuring they work as a single whole for planning and executing the data migration activities for each individual migration phase Created tools to verify integrity of migrated data, leading to data consistency improvement from 65% to 96%

• 

  Hult Consulting Club

  Sept 2011 - Aug 2012

  Vice President

  Vice President of the student-led largest club at the Hult International Business School's Boston campus. The Hult Consulting Club has been responsible for organizing speaker series, Case Interview practice sessions, Hult Global Case Challenge competition, TEDx event and many more events during the one year duration of MBA program. The Hult Consulting Club is a dynamic and integral part of the MBA experience at Hult.

• 

  IXL Center

  Jun 2012 - Aug 2012

  (Internship) Strategy & Innovation Consultant

  Client: Verizon Global Strategy Group.Engagement Description: Research, analyze and recommend new growth opportunities for Verizon in the industries adjacent to Telecommunications.

• 

  Hult International Business School

  Oct 2012 - Nov 2012

  Teaching Assistant - Managerial Economics Course

  Teaching Assistant under Prof. Daniel Deneffe (Partner - Arthur D. Little) Responsibilities included tutoring students, and grading their test papers and assignments. Effected discernable enhancement in student's academic performance.

• 

  NeuQuo

  Jun 2013 - Jan 2015

  Consultant

   Developed the Transition and Change Management Strategy and detailed Project Plan and for a $300 Mn Visa Process Outsourcing project from a foreign governmento Advised on the approach for successful deployment of the Visa Services - including the roles, processes, tools and governance mechanisms Created a detailed Business Plan of a franchise-driven fine-dining restaurant business being explored by a diversified group based out of Saudi Arabiao Assessed the Opportunity, generated a Competitive Landscape present at the prospective locations/cities, profiled the Customer Segments, analysed experiences of other Franchisees of the brando Created a bottom-up Financial model for the proposed Business Opportunity – inclusive of Franchisor’s Contract Terms and Conditions Advised on bidding strategy to a leading travel & tourism company for $300Mn Visa Process Outsourcing contract spanning services in 39 countries from a foreign governmento Created bottom-up Financial model and developed Business Case incorporating all the contract clauses o Detailed analysis and projections for annual visa applicant servicing capacity requirement & the infrastructure that would be necessaryo Recommended additional Revenue streams to drive higher profitability, by offering various Value Added Services Validated Business Plan for an HNI investor looking to invest in an iPad-based magazine start-up based out of New York city- Created bottom-up Financial model for the entire magazine business ecosystem- Stress tested the key assumptions such as readership/subscription growth, advertising rates and growth, and all projected costs Instrumented implementing the analytics capability at a major infrastructure development company in India; generated use cases, ensured IT integration, and managed the Change Show less

• 

  Acorn Systems (acquired by Ignite Technologies in July 2014)

  Feb 2015 - Dec 2018

  Analytics Consultant

  Led Cost Modelling and Performance Improvement projects to implement Business Analytics solution and subsequently uncover high value strategic opportunities within client business functions using the results Identifying Inefficiencies in Warehousing & Shipping: Helped a Consumer Products company based out of Canada in identifying inefficiencies within their warehousing and transportation operations. Conducted primary research at client’s distribution centres, as well as secondary research benchmarking KPIs for Warehousing operations. The project identified more than USD 3M worth of immediately realizable cost savings for the client Re-evaluating Commercial Strategy: Identified the gaps and value capture opportunities within commercial strategy of a Medical Devices company based out of Brazil. Created a financial view of client’s operations at Customer/Product/Channel/Order level and uncovered strategic value worth USD10M within their Sales operations Mapping Cost Drivers in Banking: Engaged in an exercise to identify the cost drivers at a very granular level within operations of a Bank based out of USA. The results enabled the client to track their profitability across multiple dimensions including – customer segments, service channels, product families, branch locations, etc. Show less

• 

  Manulife

  Mar 2019 - now

  Lead Data Analytics efforts on audits across varied business units within the organization, as well as provide trainings and thought leadership on analytics initiatives within the Internal Audit Service group Manage audit analytics projects across varied business units such as Manulife Securities, Individual Insurance, Manulife Bank, Group Benefits, AML operations, etc. for Canada, USA and Asia markets. My role requires managing a team of analysts for the Analytics effort on an audit from end-to-end, including (but not limited to) project scoping, resource & timeline planning, Analytics development strategy, and final delivery of insights & reporting Manage multiple stakeholders that include teams within the BU being audited, IT team supporting the BU, relevant Risk/Compliance team, as well as internal business audit team on that audit Each audit/project requires sourcing data/information from multiple business systems, of varied complexities – some SQL based, some mainframe based, while others in the form of excel/csv extracts, and frequently unstructured manual reports (pdfs, word docs, text files, etc.) Delivered structured insights – quantitative as well as qualitative, into the gaps/issues identified within a BAU operations, visually presented using PowerBI and/or Tableau applications Show less

  • Sr Director - Analytics Automation

    Mar 2024 - now

  • Director - Analytics Automation

    May 2023 - Feb 2024

  • Sr Manager - Audit Analytics

    Mar 2019 - Apr 2023