Desiree Peace

Experience

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  Hamrick's

  Jan 2016 - Jan 2017

  Sales Expert

  Ring up customers on registersProvide customers with assistance regarding their questions and inquiriesClean areas around the store as neededStock items in appropriate areasHang and organize merchandiseHelp unload truck as needed Unpack boxes as needed

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  METRO PCS

  Jan 2017 - Jan 2018

  Store Manager

  Create The Weekly Schedule For Store Provide customers with assistance regarding their questions and inquiriesClean areas around the store as neededStock items in appropriate areasHang and organize merchandiseTroubleshoot phones when not working properlyEnsure store is hitting qualifying goalsMake sure team is using time wisely and working properly as per their daily dutiesTime Cards Weekly Cash Count to ensure store is not missing any moneyhandle write-ups and termination paperwork handle upset customers.Key holding Λιγότερα

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  Concentrix

  Jan 2021 - Jan 2022

  Senior Customer Service Advisor

  diligently prepared complete and detailed records, notating accounts as required. Actively participating in initiatives to enhance customer satisfaction and overall business performance, I also promoted additional products and services where applicable. Tracking and documenting information in the call tracking database, I contributed to the continuous improvement of our processes while ensuring a seamless customer experience

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  Everise

  Jan 2022 - Jan 2023

  Healthcare Specialist

  professionally managed a high volume of incoming calls, efficiently gathering and assessing customer information to fulfill their needs. I adeptly navigated multiple systems, meeting or exceeding company and client performance metrics. Resolving customer issues in accordance with one-call resolution guidelines or escalating when necessary, I maintained a delicate balance between company policies and client benefits. Committed to continuous improvement, I identified opportunities to enhance processes for the benefit of both our clients and customers. Λιγότερα

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  Globe Life

  Jan 2023 - now

  Insurance Verification Specialist

  Proactive professional adept at handling inbound and outbound calls, specializing in verifying health conditions and related details. Proficient in accurately entering information into databases for underwriters' review. Diligent in the meticulous review of health information and applications, ensuring a comprehensive and accurate assessment of applicants.