Adam RAAD

Experience

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  Videotron (Synergie - Contact)

  Jan 2006 - Jan 2006

  Technical Support Advisor

  Duties:• Diagnose & solving computer problems.• Assist customers regarding Internet services/Telephony.• Escalate the issues in some cases by following procedures.• Assist technicians remotely during customer’s activation.• Prepare reports, team work with other departments.

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  Puma Energy

  May 2007 - Mar 2021

  - Training and Support- Assistance in TMS (FMC FUEL-FACS+ Facility Business System) deployments- Provide subject matter expertise and assist in problem solving in logistics supply chain and operations - Provide Africa wide understanding of the TMS (FMC FUEL-FACS+ Facility Business System) operations- Sub-Regional TMS Engineer for WAF- Manage TMS Support for Africa region- Following up all the support tickets related to the terminals in the region- Process, monitor and resolve support request, incidents and defects under established SLAs throughout the region- Identify the patterns for recurring incidents and their root causes- Analyze severity of issues and escalate where required to Level 3 support teams- Trigger change requests and coordinate required teams for any ticket’s life cycle Show less Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, backups and ensure that they are secure and reliable.Duties:• Working & travelling for TRAFIGURA IT Projects Team (ex: BRITISH PETROLEUM acquisitions and other projects).• Diagnose various IT issues; perform maintenance, actions on prevention, control and procedures implementation. • Support analyst (Abidjan, Tema, Brazzaville, Pointe Noire, Johannesburg, Lobito, Luanda, Lubumbashi, Maputo, Ndola and more).• Installing and configuring computer systems using different build technologies.• Working with Windows servers & applications within a mixed OS environment.• Main Contact for IT / IS / Telecom.• Develop new tools and applications to facilitate users in their daily tasks. Show less

  • IT Analyst Engineer - EMEA (Europe, Middle East, and Africa)

    Dec 2012 - Mar 2021

  • IT Analyst Engineer - Africa

    May 2007 - Dec 2012
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  Self-employed

  Mar 2021 - now

  Self-employed

  - Graphic Design- Digital Marketing

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  RWS Group

  May 2023 - now

  Google Bard Project Partner

  Partner in the Google Bard AI chatbot rating and data services project:- Language-independent ML tasks (English - French)- Language-specific, non-linguistic ML tasks (English - French)- Language-specific, simple linguistic ML tasks (English - French)

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  Roots Wild Foundation

  Jul 2023 - now

  IT Analyst & Communication Officer

  Internal Communication :- Update communication materials (web and print).- Implement communication initiatives.- Assist in organizing events.External Communication :- Develop and execute communication strategies (newsletters, etc.).- Write content for social media and other documents.- Ensure effective communication between different departments within the foundation.