Amy Rognstad

Experience

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  Wake Forest University

  Aug 2009 - May 2012

  Resident Adviser

  * Act as leader, policy enforcer, counselor, mediator, program planner, and role model in a building of 200 residents. * Perform routine duties as well as gaining experience in crisis management.

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  Mission to the World

  May 2010 - Jul 2010

  Intern

  I lived with and worked with three missionary families who serve in a rural Honduran community outside the La Ceiba city limits. I translated and prepared for short term teams, helped on the construction sites, taught English, helped organize and run soccer camps, and helped organize programs and trips for the kids in the community.

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  Microloan Foundation- SCO

  Apr 2013 - Aug 2013

  Deputy Director
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  Habitat for Humanity International

  Sept 2014 - now

  Serve as project manager for the national annual report for all US Habitat ReStores (900+ stores). This involves building a survey that integrates with our database (Salesforce); gathering, scrubbing, and analyzing hundreds of data points from each store; writing a report; and publishing the final data set.Manage all outbound communications to and publication of resources for the national Habitat ReStore network. Monitor and evaluate access metrics and trends to maximize effectiveness and improve user experience.Manage all inbound communications from 900+ stores using our CRM platform. Oversee all inbound questions, complaints, and other communications for the department. Properly assign tasks to teammates or handle the inquiry myself in order to assure that all affiliate (customer) needs are met in a timely and satisfactory manner.In addition to my regular duties, I was selected to serve on a change management committee that is designed to help the while organization better understand and align with the new organizational framework that is being implemented. Show less

  • Affiliate Tithe & Global Engagement Manager

    Mar 2022 - now

  • Senior Specialist- Habitat ReStore Data & Innovation

    Sept 2014 - Mar 2022