Fakhrul Islam

Experience

• 

  Khair Agro Ltd.

  Feb 2014 - May 2017

  Customer Relationship Manager

   Provided the exemplary level of service to customers to extend relationships for future business opportunities. Oversaw requests and inquiries from clients and department team members. Drafted monthly summaries to review and identify targets for follow-up calls. Besides, prepared documentation to support process-driven activities.

• 

  Repwoop IT

  Sept 2017 - Jul 2019

  Operations Manager

  - Oversaw company operations, resource management, and profitability. - Provided leadership, direction, and strategic planning for business unit operations, including labor management, business demand management, and transformation. - Acted as liaison between multiple departments to support operational productivity and represent the corporation.

• 

  Cora Breakfast and Lunch

  Feb 2020 - Jun 2021

  Store Manager

   Maintained ongoing system for development, recruitment, recognition, and retention of store crew and management. Besides, delivered level of service to customers in effort to build upon relationships for future clients. Completed daily sales reports and analyzed metrics to identify trends.

• 

  IELTS SolutionS

  Mar 2021 - now

  Business Development Manager

  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom-line profitability.• Facilitated and managed business development plan based on market and industry research to reach more customers and satisfy customers' demands.