Roberto Negron

Experience

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  Contractor Crating

  Jan 1998 - Jan 2004

  Team lead

  Specialized in shipping and export crating of heavy machinery, art work, electronic specializing in Mil Spec packaging.

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  Hillsborough Community College

  Jan 2005 - Jan 2006

  LabTech
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  University of South Florida

  Nov 2005 - Dec 2007

  Computer and Network Support Technician

  • Desktop support to students, faculty and staff with Microsoft Office 2003 and an array of other programs. • Maintain and support computers, servers, and other devices in the department.• Network administration and printer support.• Install, configure, and troubleshoot Workstations; Windows XP, and MAC OSX

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  Nielsen Media Research

  Dec 2007 - Aug 2008

  Tier 2 Technical Support Technician

  • Provide technical support for escalated issues concerning end user workstations and all supported software. • Assembled/disassembled computers, maintained and upgraded computer hardware/software• MacAfee Anti Virus configuration and support.• Responsible for adhering to established metrics and objectives which include case management, written communication, training development, and quality analysis. • Proactively made recommendations to implement improved processes.

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  Acclaris

  Apr 2009 - Aug 2009

  Infrastructure Support

  • Provide technical support for escalated issues concerning end user workstations and all supported software. • Provide client/server hardware support and replacements.• Norton Endpoint Protection configuration and support.• Add additional phone jacks to network closet to increase VOIP connections then set up new phones for users.

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  InterMetro Industries Corporation (an Emerson Storage Solutions company)

  Jan 2010 - Aug 2010

  FLO Customer Support Analyst

  Provided technical support for escalated issues concerning Flo workstations, WOWs, and all related products.

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  SCI Companies

  Jan 2012 - Jan 2013

  Infrastructure Support

  Responsible for the day to day desktop support for all staff of Tampa and Orlando offices as well assist in support of Chicago and Atlanta offices. Maintained servers and phone switch as well as work with Lawson new user setup, Document Express and Doc manger setup.

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  Travelers

  Apr 2013 - Oct 2013

  Information Services consultant

  • Provide frontline technical support to employees and staff at various Florida locations. • Responsible for assisting in Travelers Next Generation Desktop deployment. Traveler’s nationwide PC update project is the replacement of existing PC’s from Windows XP to Windows 7 using Microsoft Deployment Toolkit (MDT) and Software Client Configuration Manager (SCCM).• Keeping track of deployment scheduling, Machine deployment, user preparation and post deployment support.• Facilitate the documentation and return to build depot of existing units.• Maintain and monitor Computer and Network systems and assist users with their daily issues using Remedy Action request system 7. Show less

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  Insight

  Aug 2014 - now

  Technical Project Coordinator

  I provide support and project coordination for the HiltoOnQ Maintenance team. Responsible coordinating the repair and replacement of Hiltons Computer and networking equipment for Hilton Worldwide. Which includes supporting over 500 hotels nation wide