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Kaisa Hynynen

Kaisa Hynynen

Customer Service Advisor

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location of Kaisa HynynenFinland

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  • Timeline

  • About me

    Business Analyst | Senior Technology Consultant

  • Education

    • Tapiolan lukio

      -
      High School

    • Aalto University

      2014 - 2018
      B.Sc. (Tech.) Information Technology

    • Aalto University

      2019 - 2021
      M.Sc (Tech.) Communications Engineering

    • University of Helsinki

      2023 - 2027
      Bachelor's degree SOCIAL SCIENCES

    • Zhejiang University

      2019 - 2019
      Master's degree Exchange studies

  • Experience

    • Posti Group Oyj

      May 2015 - Aug 2015
      Customer Service Advisor

      Helping Posti's corporate customers with deliveries and transports.

    • MAFY-valmennus

      Feb 2016 - May 2016
      Math and Physics Test Examiner

      Examining the practice tests of students applying to study medicine.

    • Siemens

      Dec 2016 - Dec 2017
      Marketing Trainee

      Updating CRM system reporting and managing website update project in Siemens Industry division.

    • Elisa

      May 2018 - Jan 2019
      Business Development Trainee

      Analysing the customer data of Elisa's entertainment services and creating market analysis. Substituting in Elisa Viihde application development as a Product Owner in the development of their mobile and smart tv applications.

    • VTT

      May 2020 - Nov 2020
      Research Trainee

      Working in diverse research and project tasks in customer projects and international research consortiums combining IT and societal resilience. Analysing the role of social media in crisis situations and available technologies, assessing risk scenarios of technology development, preparing video communications, supporting the preparation of research funding applications, and managing two customer projects.

    • Aalto University

      Dec 2020 - Jun 2021
      Master's Thesis Worker

      Conducting master's thesis for Aalto University as part of 5G VIIMA project. The thesis studied the utilization of demand-side electricity flexibility by venue owners with a wide property portfolio and explored practices for participating in electricity flexibility markets in Finland.

    • Accenture

      Jan 2022 - Sept 2024

      Working as a Business analyst in software development and maintenance projects mainly in pension and insurance. Daily tasks consist of analyzing organizations and their processes, software specification, facilitating workshops, and coordinating the development with different parties.

      • Senior Business Analyst

        Dec 2023 - Sept 2024

      • Business Analyst

        Jan 2022 - Dec 2023

    • Loikka Solutions

      Sept 2024 - now
      Business Analyst | Senior Technology Consultant

  • Licenses & Certifications

    • Certified SAFe® Practitioner

      Scaled Agile, Inc.
      May 2023

    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)
      Aug 2022

    • Salesforce Certified Associate

      Salesforce
      Mar 2024

  • Volunteer Experience

    • Info team Group Lead

      Issued by Slush on Aug 2015
      SlushAssociated with Kaisa Hynynen

    • Member of The Board, Social Media Coordinator, Corporate Relations Coordinator, Editor in Chief

      Issued by The Guild of Automation and Systems Technology on Jan 2015
      The Guild of Automation and Systems TechnologyAssociated with Kaisa Hynynen