Mike Accavallo

Experience

• 

  Tech Boys LLC

  May 2015 - Sept 2016

  Store Manager

  Managed Patchogue location where I manged employees and performed computer, phone, and tablet repairs. Provided business strategy and technical training to employees at all three locations. Developed custom software tools and strategies to improve workflow and repair success rate.

• 

  Middle Country Central School District

  Jul 2015 - Jul 2017

  Web Design & Media Consultant
• 

  Flexible IT

  May 2017 - now

  Develop new strategies and standards to automate and optimize business/technical processes internally and for our clients. Certified Kaseya VSA Administrator Remotely supported clients by troubleshooting basic to complex issues ranging from workstation software or hardware issues to client wide network or infrastructure issues. Towards the end of my time on the remote support team I became a dedicated mentor and escalations engineer to assist and train the other engineers on the team. Repaired and upgraded computers and servers. Imaged and prepared new computers for deployment. Assisted with improving internal processes for imaging and new machine deployment.

  • Innovation Manager

    Apr 2024 - now

  • Marketing Advisor

    Jan 2020 - Apr 2024

  • Technology Strategy & Standards Advisor

    Jan 2018 - Dec 2019

  • Remote Support Engineer

    Jun 2017 - Dec 2017

  • Builds Engineer

    May 2017 - Jun 2017