
Irina Rogova
Guest Servises Agent

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About me
Marketing | Training Coordination | Social Media and Website Management at Pacific Flow Control
Education

Humanitarian School #1 (Kemerovo, Russia)
2008 - 2019Russian Language and Literature GPA 4.0As a graduate of the Humanitarian School in Russia, I am proud to have earned the highest GPA possible and to have been the highest-rated student in my year. In addition to my academic achievements, I successfully participated in swimming competitions and won many regional and national educational competitions in Russian Language, Literature, History, and English language.I actively participated in school student life, organizing different events for students and their parents. As a… Show more As a graduate of the Humanitarian School in Russia, I am proud to have earned the highest GPA possible and to have been the highest-rated student in my year. In addition to my academic achievements, I successfully participated in swimming competitions and won many regional and national educational competitions in Russian Language, Literature, History, and English language.I actively participated in school student life, organizing different events for students and their parents. As a class president for 5 years in both middle and high school, I made sure that my classmates understood course materials and answered their questions.These experiences have provided me with a strong foundation in leadership, teamwork, and communication skills. I am confident that these skills and knowledge will enable me to excel in any role I undertake in the future. Show less

Seneca College
2019 - 20212 year diploma hospitality GPA 4.0• Completed many studies related to the hospitality sphere and customer relationships.• Understanding of hotel and restaurant operations.• Knowledge of food and beverage service and management.• Understanding of marketing and sales in the hospitality industry.• Knowledge of event planning and management.• Knowledge of human resources and staff management in the hospitality industry.• Understanding of the importance of sustainability and environmental practices in the… Show more • Completed many studies related to the hospitality sphere and customer relationships.• Understanding of hotel and restaurant operations.• Knowledge of food and beverage service and management.• Understanding of marketing and sales in the hospitality industry.• Knowledge of event planning and management.• Knowledge of human resources and staff management in the hospitality industry.• Understanding of the importance of sustainability and environmental practices in the hospitality industry. Show less
Experience

Deerhurst Resort
Jun 2020 - Nov 2020Guest Servises Agent- Used the OPERA computer system to ensure all guests were checked in and out correctly.- Learned how to make room moves when necessary.- Responded to complaints from guests to make sure their requirements were satisfied and followed up with a manager or supervisor.- Answered guest questions and provided information about nearby activities, sites, etc.- Made, confirmed and cancelled reservations via telephone, computer and in writing.- Computed bills, collected payments, made changes for guests and took deposits.- Sold and allocated lodging to visitors. Show less

Four Seasons Hotels and Resorts
Jun 2021 - Jun 2022Hostess- Greeted high clientele guests, and attended to their needs and wishes.- Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.- Responded to incoming calls and emails for takeaway orders and reservation requests.- Swiftly and gently addressed any customer concerns, escalating them to management when necessary.- Assisted with and planned internal events.- Aid with menu design for restaurants.- Worked as a team player to guarantee the highest level of service for each client. Show less

Pixfuture
May 2022 - Nov 2022Account Executive- Managed full sales cycle and onboard perspective digital publishers.- Explored new publisher opportunities through various marketing and communication channels.- Collected, grew, maintained, and analyzed a lead database. Reported and shared publisher performance on a per-project basis.- Negotiated the new publisher account setup and technical configurations.- Administrated cold-emailing and writing individual emails.- Utilized CRM platforms to service 20+ publishers daily.

Pacific Flow Control Ltd
Aug 2023 - nowSales And Marketing Specialist
Licenses & Certifications
- View certificate

Content Marketing: Blogging for Business
LinkedInNov 2022 
Hootsuite Platform Certification
HootsuiteFeb 2021- View certificate

Sales Strategies and Approaches in a New World of Selling
LinkedInNov 2022 - View certificate

Social Media Stories: Creative Strategies and Tips
LinkedInNov 2022 
WHIMIS 2015
SafeCheck Learning & CertificationMar 2020
Smart Serve
Smart Serve OntarioOct 2019- View certificate

The Habits of Successful Marketers
LinkedInNov 2022 
Food Handler
ServSafe Food Protection Manager InstructorJan 2020
AODA
OSGOct 2019
Emergency First Aid & CPR/AED Level C
Canadian Red CrossOct 2019
Honors & Awards
- Awarded to Irina RogovaCandidate Master of Sports in Synchronized Swimming Sports organization of the city of Kemerovo, Russia Sep 2017
Volunteer Experience
Residence Assistant
Issued by Seneca College on Sept 2019
Associated with Irina Rogova
Languages
- ruRussian
- enEnglish
- geGerman
- frFrench
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