Irina Rogova

Irina Rogova

Guest Servises Agent

Followers of Irina Rogova2000 followers
location of Irina RogovaCalgary, Alberta, Canada

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  • Timeline

  • About me

    Marketing | Training Coordination | Social Media and Website Management at Pacific Flow Control

  • Education

    • Humanitarian School #1 (Kemerovo, Russia)

      2008 - 2019
      Russian Language and Literature GPA 4.0

      As a graduate of the Humanitarian School in Russia, I am proud to have earned the highest GPA possible and to have been the highest-rated student in my year. In addition to my academic achievements, I successfully participated in swimming competitions and won many regional and national educational competitions in Russian Language, Literature, History, and English language.I actively participated in school student life, organizing different events for students and their parents. As a… Show more As a graduate of the Humanitarian School in Russia, I am proud to have earned the highest GPA possible and to have been the highest-rated student in my year. In addition to my academic achievements, I successfully participated in swimming competitions and won many regional and national educational competitions in Russian Language, Literature, History, and English language.I actively participated in school student life, organizing different events for students and their parents. As a class president for 5 years in both middle and high school, I made sure that my classmates understood course materials and answered their questions.These experiences have provided me with a strong foundation in leadership, teamwork, and communication skills. I am confident that these skills and knowledge will enable me to excel in any role I undertake in the future. Show less

    • Seneca College

      2019 - 2021
      2 year diploma hospitality GPA 4.0

      • Completed many studies related to the hospitality sphere and customer relationships.• Understanding of hotel and restaurant operations.• Knowledge of food and beverage service and management.• Understanding of marketing and sales in the hospitality industry.• Knowledge of event planning and management.• Knowledge of human resources and staff management in the hospitality industry.• Understanding of the importance of sustainability and environmental practices in the… Show more • Completed many studies related to the hospitality sphere and customer relationships.• Understanding of hotel and restaurant operations.• Knowledge of food and beverage service and management.• Understanding of marketing and sales in the hospitality industry.• Knowledge of event planning and management.• Knowledge of human resources and staff management in the hospitality industry.• Understanding of the importance of sustainability and environmental practices in the hospitality industry. Show less

  • Experience

    • Deerhurst Resort

      Jun 2020 - Nov 2020
      Guest Servises Agent

      - Used the OPERA computer system to ensure all guests were checked in and out correctly.- Learned how to make room moves when necessary.- Responded to complaints from guests to make sure their requirements were satisfied and followed up with a manager or supervisor.- Answered guest questions and provided information about nearby activities, sites, etc.- Made, confirmed and cancelled reservations via telephone, computer and in writing.- Computed bills, collected payments, made changes for guests and took deposits.- Sold and allocated lodging to visitors. Show less

    • Four Seasons Hotels and Resorts

      Jun 2021 - Jun 2022
      Hostess

      - Greeted high clientele guests, and attended to their needs and wishes.- Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.- Responded to incoming calls and emails for takeaway orders and reservation requests.- Swiftly and gently addressed any customer concerns, escalating them to management when necessary.- Assisted with and planned internal events.- Aid with menu design for restaurants.- Worked as a team player to guarantee the highest level of service for each client. Show less

    • Pixfuture

      May 2022 - Nov 2022
      Account Executive

      - Managed full sales cycle and onboard perspective digital publishers.- Explored new publisher opportunities through various marketing and communication channels.- Collected, grew, maintained, and analyzed a lead database. Reported and shared publisher performance on a per-project basis.- Negotiated the new publisher account setup and technical configurations.- Administrated cold-emailing and writing individual emails.- Utilized CRM platforms to service 20+ publishers daily.

    • Pacific Flow Control Ltd

      Aug 2023 - now
      Sales And Marketing Specialist
  • Licenses & Certifications

    • Content Marketing: Blogging for Business

      LinkedIn
      Nov 2022
      View certificate certificate
    • Hootsuite Platform Certification

      Hootsuite
      Feb 2021
    • Sales Strategies and Approaches in a New World of Selling

      LinkedIn
      Nov 2022
      View certificate certificate
    • Social Media Stories: Creative Strategies and Tips

      LinkedIn
      Nov 2022
      View certificate certificate
    • WHIMIS 2015

      SafeCheck Learning & Certification
      Mar 2020
    • Smart Serve

      Smart Serve Ontario
      Oct 2019
    • The Habits of Successful Marketers

      LinkedIn
      Nov 2022
      View certificate certificate
    • Food Handler

      ServSafe Food Protection Manager Instructor
      Jan 2020
    • AODA

      OSG
      Oct 2019
    • Emergency First Aid & CPR/AED Level C

      Canadian Red Cross
      Oct 2019
  • Honors & Awards

    • Awarded to Irina Rogova
      Candidate Master of Sports in Synchronized Swimming Sports organization of the city of Kemerovo, Russia Sep 2017
  • Volunteer Experience

    • Residence Assistant

      Issued by Seneca College on Sept 2019
      Seneca CollegeAssociated with Irina Rogova