Annie K.

Experience

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  Yuan Zhi Cheng Textile Ltd.

  Jul 2002 - Sept 2004

  Foreign Trade

  • Build up and Categorize customer profile. • Set up Document format like Quotation, Packing list & Invoice. • Design and attend various of exhibitions all over the country.• Customer order and payment follow up.• Coordinate with factory for production planning and delivery. • Customer reception and satisfaction maintenance.

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  Feshwari Textile Ltd

  Oct 2004 - Apr 2005

  Interior Consultant

  • Client briefing – involve a discussion of needs, desires, and initial ideas. Considerations of budget and time available.• Proposal – involves producing sketches or more detailed technical drawings, choosing specific fabrics, fixtures, and fittings• Monitoring costs and timescale. • Project management - supervision of work on site. • Follow up – Customer's satisfaction.

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  Sample King Ltd

  May 2006 - Jan 2014

  2.1 Team/Employee Management:• Built up the CS team with 12 people in 3 months, from structuring, hiring & training. • Set up team structure, SOP and operation manuals, and continue improvements. • Set up Team KPIs for order/operation and efficiency management. • Team management - team / personal capability analysis, tasks/responsibility assignment. • Employee engagement and development.• Accuracy control and team performance management.• Budget management2.2 Customer Management:• Project management & Product development.• Service solution to customer. • Regular meetings with partners and customers for business development, relationship maintenance, communication & operation improvements.• Products pricing control. • Customer profile/template maintain.• Complaint control. • Customer satisfaction. • Shipping forecast and management. 2.3 Internal communication & Improvements:• Continue support to IT department for systems development and optimization. • Technical support and solution provided to cross-functional departments for production improvements. • Order forecast, on time delivery control. Continue monitoring on Priority and Delays. • Weekly meeting with planning dept. for production capacity review. • Daily control on Pre-production processes based on KPI.• Daily exception control and develop long term solution. 2.4 Sales Report & Material Management:• 100% of order input from all sales report. • Response time management• 3rd party material & Fabric order management. Show less • Developed Alba system with IT dept. for order management. • Set up / implement work flow & SOP for Planning dept. and each section of production dept. such as: Laying, Case making, waterfall, 1st fixing, 2nd fixing, final assembling and Checking & Packing. • Set up Production defaults based on product types. • Order intake efficiency and accuracy control. • Pre-Production process control: Raw materials, artworks, printing, production capacity...etc• Weekly order planning based on customer promised day in line with production capacity. • Weekly production report generated and reported to management of Belgium head office.• Daily production planning meeting with all supervisors of Production dept. • Daily exception control and Solution orientation. • Communication bridge between Belgium Head office and SKC. Show less

  • Customer Service Manager

    May 2009 - Jan 2014

  • Production Planning Control Manager

    May 2006 - Dec 2013
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  Sample King Ltd.

  Jan 2014 - now

  Customer Service & Studio & Project Manager

  1.1 Customer service Team & Studio Team management• Budget management• Staffs management• Team Performance & capability control• Continues Improvements by reviewing team Structure / order management system / Cross functional communication / SOP…etc1.2 Business Development • Research and scouting for new opportunities and taking the company to greater level• Reviewed and provided comments and proposals on new developed company system for improving the company efficiency in cooperate of turnover. • Developing new business: 3rd party orders, blue ocean customers• Data analysis, management and reporting• New Products presentations• 6 sigma project management1.3 Customer Relationship Management • Build customer profile and the product standard/template for each customer. • Build a sound relationship with partners, customers & vendors.• Regular review with customer for: Product layout, product quality, communication & on time delivery. 1.4 External Marketing • Develop Marketing plan and implementation. • Develop & Design Marketing Materials (campaign) with Studio. • Company Promo. Videos & website development & Maintenance1.5 Sales Activities• Establish and Manage the Sales activities (Sales meetings / Fairs)• Develop potential and new customers. • Plan and go to business trip to customers and international exhibition regularly.• Data & Price analyse – customers & competitors1.6 Internal Marketing • Company culture Building• Employee engagement events organization• Company monthly news letter1.7 Consultant & Special Projects management• Provided onsite & continue trainings. • Provided solution on daily operation of Customer service, production development, Engineering & Quality Assurance.• Support & Take over special projects (eg. Company relocation, Automation…etc) Show less