Chaneque Bucknall, MPA, ACGA

Experience

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  Preferred Health Partners

  Sept 2005 - May 2009

  Admistrative Support / Medical Records Clerk

  *Provided office coverage and administrative support for medical assistants in various specialty areas *Booked, canceled, and checked patients in and out for appointments and verified patient insurance eligibility*Created, filed, and scanned confidential medical records and paperwork *Operated switchboard, managed patient co-payments, and processed data entry of co-pays for medical billing

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  Mount Sinai West Hospital

  Jan 2010 - May 2016

  Sr. Health Information Management Clerk, HIM Department

  *Assisted department and doctors with administrative support and communicated with all levels of management*Filed, maintained, and retrieved confidential medical records and verified dates of service for insurances companies*Coordinated preliminary processing of Commercial and Governmental pre-appeals, DRG appeals, Medical Necessities, and generated EMRs for Medicaid, Patient Accounts, and Utilization Management*Supervised 6 FTE staff and trained new employees *Proficient with systems Emstat, Mainframe/Eagle, EMR's Prism, Stockamp, GNYHA Tracker, LucidROI, E-Charms, Tier for psych, and Meta systems: Power Trac, Power Monitor, and Power Abstract, EPIC Certified*Strong knowledge of HIPAA compliance law Show less

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  New York Community Hospital

  Feb 2016 - May 2016

  Executive Coordinator (Intern), Hospital Administration & Human Resources

  *Assisted Vice President in maintaining 750 employee files, recruited new hires, and marketed new job postings*Coordinated events, ordered office supplies, paid invoices, and assisted employees with benefits and payroll issues*Updated hospital policies and procedures, created and proof read memos, and managed various projects to reduce cost *Communicated with all executive levels of management

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  NYU Langone Medical Center / Greater New York Hospital Association

  May 2016 - Aug 2016

  Project Management Intern, Hospital Administration & Hospital Operations

  *Worked collaboratively with senior level executives to implement opportunities for best practices, improving patient care*Managed Post-Discharge Follow-up Phone Call Project geared to reduce 30-day readmissions rates

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  NYC Health + Hospitals

  Sept 2016 - now

  *Manage 11 FTE Clerical Associates III and 1 Supervisor - Clerical Associate IV within the Emergency Department*Assist staff with registering patients as needed *Manage the daily operations of Patient Registration within Front Registration, Pediatric ED, Main Adult ED, Fast Track, Ambulance Bay area, and the Trauma unit*Interview potential job applicants and train new on-boarding staff*Manage and conduct employees' 6 month to yearly performance appraisals*Conduct weekly huddles and Co-chair monthly meetings *Ensure Trauma Activation times are correct and precise with arriving Trauma cases*Analyze EPIC's daily ED Revenue Workqueue Error reports to ensure all errors are corrected creating weekly revenues of $101,108 - $1,291,078*Create employees' monthly and weekly schedules*Approve staff time-off requests - SR70s and weekly timesheets for payroll*Manage by Walking Around Show less *Coordinated and managed EPIC's daily O.R. schedule and daily usage of operating rooms*Worked closely and collaboratively with Associate Executive Director to execute any issues within Operating Room and Administration*Managed Timesheets and Employee Personnel Records *Reconciled and closed 484 to 640 post surgery cases monthly*Booked and canceled operative procedures within operating rooms*Granted Attending Physicians and Residents with booking privileges and train if needed*Analyzed daily O.R. data sheets for nursing errors*Conducted monthly statistical reports of daily usage wiithin the operating rooms for hospital's President, CEO, and Medical Chiefs*Managed daily meetings/huddles working closely with stakeholders in preparation for operating room procedures including Nurse Management, Anesthesiology Management, Materials Management, Equipment Management, and Central Sterile Management*Worked collaboratively with EPIC's Revenue Cycle Capture Point Specialist and CFO to ensure Nursing errors, Anesthesia errors, implants, supplies, and documented times are correct and complete prior to posting patient financial charges*Coordinated and managed 7 FTE Navigators with Navigator program, ensuring all cases booked are accurate and confirmed timely Show less

  • Coordinating Manager Lvl B - Emergency Department Administration

    Mar 2022 - now

  • Assistant Coordinating Manager - O.R. Administration

    Sept 2016 - Mar 2022