Heather Anderson

Experience

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  The Hitching Post

  Dec 2011 - Oct 2013

  Bartender

  ⦁ Responsible for food & beverage production & catering - Prepare & deliver meals & beverage; assist with catering events under the direction of Owner &/or Souse Chef, including portioning, chopping, storing food, washing & peeling fresh fruits & vegetables, weighing, measuring & mixing ingredients, beer, wine, liquor & food service. ⦁ Food preparation-preparing food for quick service. Checking temperature of food on the line and in holding. Checking temperature of food in coolers and freezer.⦁ Kitchen/ Bar equipment maintenance - responsible for keeping food, beverage service & catering equipment operating efficiently by enforcing adherence to operating instructions. Maintain & enforce preventative maintenance practies. ⦁ Maintain safe, secure, legal, & health work environment by following & enforcing sanitation & quality of food safety & health standards in accordance with federal, state & established standard operating procedures. ⦁ Maintain safe, secure & legal environment by following & enforcing liquor safety & standards in accordance with Fla & Federal established standard operating & distributing procedures. ⦁ Provide efficient, expedient & courteous service to guests. ⦁ Ensure all items require for bar set-up & table service are cleaned & in place. ⦁ Responsible for the service of beverages & food to guest in a freindly & courteous manner. In charge of cleanliness, maintenance & upkeep of all equipment, furniture, stations. ⦁ All food beverage checks & change served. ⦁ Providing a 1/2 or 1/4 shot accordance to Employer preference Show less

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  VFW Post 10139

  Feb 2014 - Jan 2015

  Bartender

  Attending to guest needs. Cash handling. maintaining a clean and clutter free bar. Knowledge of wine, beer, and liquor.

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  County Line Moose Lodge 2427

  Sept 2014 - Sept 2015

  Bartnder

  Responsible for food and beverage production-Prepare & deliver food and beverages. Beer, liquor, and wine knowledge. Time management-Banks and cash handling. Ensure all items require for bar set-up & table service are cleaned & in place. Attending to guest needs

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  Universal Studios Vivo Italian Resturant

  Nov 2015 - Sept 2016

  Waitress

  Opening, Mid shift, and Closing Manager.Maintain safe, secure, legal, & health work environment by following & enforcing sanitation & quality of food safety & health standards in accordance with federal, state & established standard operating procedures. Maintain safe, secure & legal environment by following & enforcing liquor safety & standards in accordance with Fla & Federal established standard operating & distributing procedures. Provide efficient, expedient & courteous service to guests. Ensure all items require for table service are cleaned & in place. Responsible for the service of beverages & food to guest in a friendly & courteous manner. In charge of cleanliness, maintenance & upkeep of all equipment, furniture, stations. All food beverage checks & change servedCash handling. Show less

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  SeaWorld

  Jan 2016 - Mar 2016

  Prep Cook

  Food preparation-preparing food for quick service. Checking temperature of food on the line and in holding. Checking temperature of food in coolers and freezer.Varied food preparation skills: Knowledge of food and nutrition. Food regulations and policies. Experience in food preparation, menu knowledge and allergy knowledge.FOH/BOH safety & sanitationKitchen equipment maintenance - responsible for keeping food, beverage service & catering equipment operating efficiently by enforcing adherence to operating instructions. Maintain & enforce preventative maintenance practices. Maintain safe, secure, legal, & health work environment by following & enforcing sanitation & quality of food safety & health standards in accordance with federal, state & established standard operating procedures. Maintain safe, secure & legal environment by following & enforcing liquor safety & standards in accordance with Fla & Federal established standard operating & distributing procedures. Provide efficient, expedient & courteous service to guests. Responsible for food production & catering - Prepare & deliver meals assist with catering events under the direction of Chef, including portioning, chopping, storing food, washing & peeling fresh fruits & vegetables, weighing, measuring & mixing ingredients food service. Proven time management skills Show less

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  WOODY'S RIVER ROO, INC.

  Sept 2016 - Dec 2017

  Head Waitress

  Ensure all newly seated guest receive immediate attention & their orders are taken promptly & courteously. Ensure guest are not ignored at any time throughout the dining experience. Greet all guest in a pleasant manner, making them feel welcome & at ease. Maintain responsibility for all checks issued. Participate in the continuous cleaning & upkeep of the venue. Serve properly ordered & prepared food & beverage in the correct manner. Follow the steps of service, service standards & standard operating procedures. Attend per—shift meetings. Advise supervisor of any complaints, comments, &/or concerns so they can be rectified immediately. Show less

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  Chicane's Restaurant & Bar

  Dec 2017 - Sept 2019

  Assistant Director Of Food And Beverage

  Oversee all dining room, lounge, banquets, & kitchen operations. Supervise & direct staff. Maintain all areas in accordance with health department regulations. Train, coach, develop, & counseling staff. Weekly alcohol & supply inventory, orders & receiving. Responsible for overall guest satisfaction. Perform administrative responsibilities to include, but not limited, to cash accountability and cash management, inventory control, payroll, and personnel procedures. Approve weekly purchase orders, & invoices. Update time & attendance point sheets as needed. Ensure employees’ performance is evaluated in a timely manner. Maintain health & safety standards with department for guest & employees. Assist in generating schedules for all areas of food & beverage operations. Develop creative strategies to increase revenues & average check amounts. Develop effective shift strategies & ensure daily informative shift meetings are held & include results of guest satisfaction surveys, comment card, emails, letters, & phone calls. Ensure employees are in full uniform & conduct themselves in a professional manner. Constantly encourage teamwork, professionalism, & creativity among staff. Expedite orders, assisting staff as needed. Show less

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  Fairmount's Ale House

  Sept 2019 - Jan 2020

  Director Of Operations

  Develop Handbook, Develop & Implement: SOP, AOR, job descriptions & duties, opening & closing procedures, training module, Steps of Service, Service Standards, EOD reports, Communication board, as well as daily & weekly side work. Training, coaching, & development of staff. Scheduling FOH staff.

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  Sebring International Golf Resort

  Jan 2020 - Mar 2020

  Director Of Food And Beverage

  Oversee all dining room, lounge, banquets, & kitchen operations. Supervise & direct staffed. Maintain all areas in accordance with health department regulations. Train, coach, develop, & counseling staff. Work with Executive Chef on creating menus, pricing, specials, and COG. Responsible for all P&L's & budget process. Track all outlet expenses. Monthly food & supply inventories. Responsible for overall guest satisfaction & necessary follow-ups to include constant monitoring on pricing, menus, specials, and packages. Perform administrative responsibilities to include, but not limited, to cash accountability and cash management, inventory control, payroll, and personnel procedures. Approve all weekly time sheets/payroll, purchase orders, & invoices. Update time & attendance point sheets as needed. Ensure employees’ performance is evaluated in a timely manner. Maintain health & safety standards with department for guest & employees. Generate schedules for all areas of food & beverage operations. Expedite orders, assisting staff as needed. Show less

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  The Results Company

  Sept 2020 - Feb 2021

  Customer Service Representative

  Compliance of operation guidelines according to HIPPA, CMS, BCBSM, and Results Company. First call resolution. View and complete research.

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  Hardee Animal Clinic

  Feb 2021 - Jul 2021

  Vet Assistant

  Assist in surgery and exam room. Handel and restrain friendly and aggressive patients. Read and document medical charts. Administer subcutaneous and IV fluids. Administer medications. Prep patients for surgery, clean and wrap incisions. Monitor recovery of post-surgical and non-surgical patients.

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  The Blue Gator Tiki Bar & Restaurant

  Aug 2021 - Mar 2022

  Waitress
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  Marion county animal services

  Apr 2022 - Feb 2023

  Animal Care Technician

  Assist with admission of medication, routine vaccinations, heartworm testing, electronic implant scanning. Handling dangerous animals. Assisting public with lost pet tours and adoption. Routine maintenance of kennels and cages.

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  Chiefland Animal Hospital

  Jun 2023 - now

  Certified Veterinary Assistant