René Lamb

Experience

• 

  Siemens Schweiz AG

  Aug 1997 - Jul 2001

  Apprenticeship "Informatiker FA"

  Apprenticeship as an IT Professional closest to "Systems Engineer"

• 

  Starinformatik SA

  Aug 2001 - Jul 2002

  1st and 2nd Level Support
• 

  IQ Plus Support SA

  Aug 2002 - Dec 2003

  MSI Packaging Engineer
• 

  Fujitsu Central Europe (D-A-CH)

  Aug 2003 - Dec 2023

  ▪ Responsible and accountable (including P&L) for the ramp-up and management of IT operations for international key accounts (5000+ employees, IaaS/PaaS/SaaS, service desk, onsite resources and IMAC/D services) ▪ Led international delivery units and employees out of different countries across the globe, resulting in early contract extensions and lasting customer relationships▪ Stabilised escalated accounts through communication, process optimisation and continuous improvement of services, measured by KPIs, SLAs, cost efficiency and CSATs▪ Managed projects for successful data centre migrations (300+ servers) into Microsoft Azure and Fujitsu Cloud Solutions while maintaining SLAs, agreed timeline and cost ▪ Consulted CTOs and IT leads for IT roadmap and strategy definition to obtain customer contract scope extensions▪ Established mediation training, mentoring workshops, procedural root cause analysis and service improvement programs to improve customer account relations and efficiency broadly across the company Show less ▪ Responsible (including P&L) for international accounts (4000+ employees, IaaS/PaaS/SaaS, E2E delivery of services, escalation management, application management, service desk, onsite resources and IMAC/D Services) ▪ Planned and led customer account stabilisation and optimisation programs, achieving measurable positive impact on customer relationships and operational stability▪ Pitched and closed early contract extensions, and extended the scope and service catalogue of each account continuously▪ Designed and implemented technical solutions and IT services▪ Optimised efficiency of existing service and solution designs▪ Consulted for IT roadmap and strategy definition Show less

  • Global IT Operations Manager, Customer Consultant

    Feb 2017 - Dec 2023

  • Service Delivery Manager, IT Architect, Solution and Service Designer

    Feb 2015 - Feb 2017

  • Senior IT Engineer, Project Lead, Customer Consultant

    Aug 2003 - Feb 2015