James Stewart

Experience

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  Circuit City

  Oct 2003 - Oct 2008

  Customer Service Supervisor
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  Zoological Society of San Diego

  Oct 2008 - Jan 2012

  Membership Rep
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  Unavi Usa

  Feb 2012 - Aug 2012

  Technical Support
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  Digital Peripheral Solutions

  Aug 2012 - Jan 2016

  Senior Technician

  -Multi task testing of products with running daily reports needed by management.-Troubleshoot hardware and software bugs including collecting data and attempt to reproduce errors for developers to investigate further.

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  TP-Link North America, Inc.

  Jan 2016 - Feb 2018

  Senior Technician

  -Collect and organize ongoing issues identified by myself and other agents in the call center to provide to management.-Test trending problems to provide feedback to product engineers.-Assist agents with identifying common customer inquiries; finding permanent and temporary solutions. -Help test new products as they are released to report any bugs that I come across and help familiarize other agents of new features.-Listen to calls and review agent cases for quality assurance. -Support Business and home network devices Show less

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  Control 4

  Feb 2018 - Jun 2018

  Technical Support Agent

  -Troubleshoot business class routers, switches and other network equipment to ensureproper operation-Setting up and problem solving issues that arise with VLAN and other networkconnectivity issues-Find and test firmware bugs in network equipment before and after they are released.

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  Motorsport Aftermarket Group, Inc. (MAG)

  Jun 2018 - Sept 2019

  IT Systems Administrator

  • Configure and provision users utilizing GSuite, Exchange and Active Directory • Self-prioritize daily help desk tasks for building with over 200 users while working on important and time-sensitive projects in local and remote brands.• Configure new users on VoIP and Analog phone systems• Collaborate with a geographically diverse team to assist businesses across the US with varied infrastructure and systems• Ensure that backups run for core systems along with local backups across the business (Commvault and Backup Exec)• Utilizing Bitdefender, make sure all core and user systems are protected and monitored for threats.• Monitor Systems and collaborate with other team members to ensure stability, including ensuring Citrix XenDesktop and XenApp services are optimized and providing a good experience for users.• Facilitated PC refresh and Windows 10 upgrade including working with users to convert from workstations to slim clients when a user needs allow• Administer Servers in VMware making changes as needed within change control procedures ensuring systems remain available with little to no downtime or user interruption.• Provide support network-related devices (IE Smartphones, Teleconference, Printers, Handheld scanners) Show less

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  Alliance HealthCare Services

  Sept 2019 - Jul 2020

  Service Desk Analyst

  • Project lead: facilitate upgrading all Windows 7 workstations (desktop, laptop) to Windows 10 for all corporate end-users• Resolve IT related issues via over the phone and in-person• Provide Add/Change/Remove requests for Cisco and Avaya VoIP System• Troubleshoot Cisco AnyConnect VPN connectivity issues for end users, and other network connection issues including Citrix end users • Active Directory and Microsoft Exchange (hosted) Management for end-users: create users, changing passwords and permissions Show less

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  First American Title

  Jul 2020 - Sept 2020

  Systems Administrator

  • Monitor applications and escalate to responsible teams• Work with AWS / Azure to monitor resources

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  Hologic, Inc.

  Sept 2020 - Feb 2021

  Windows 10 Upgrade Tech

  • Assist users with migrating to Windows 10• Utilizing SCCM to find computers needing to be upgraded, including those on older Windows builds• Aid users with any problems discovered after the upgrades complete, including finding software and eliminating software conflicts• Test new images created by System Engineering to ensure software packages are installed and report problems when needed• Work with users when non-standard computer builds are needed to ensure they have theperformance they need while minimizing cost.• Assist users with non-upgrade related problems discovered during deployment when presented Show less

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  West Coast Electric & Power, Inc.

  Feb 2021 - now

  IT Manager

  Migrate all computers from Windows 7 to Windows 10; ensuring all applications are compatibleDeploy Rocky Linux machines to host Wireguard to provide a secure and reliable connection for remote workersCreate a site to site vpn on Ubiquiti hardware to connect OC and SD officeDeploy fresh Windows 2019 servers to host AD and File server to secure network and server accessAct as point of contact for Cyber insurance ensuring compliance with underwritingUtilize Hyper-v for Linux and Windows server containersSetup and maintain backups ensuring data can be recovered during a disasterFind areas for improvement taking projects from proof of concent, present to company owners, and roll out testing to full deployment Time manage between break fix and major projects Show less