Maggie Freeman

Experience

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  Comcast

  Jan 2011 - Feb 2013

  Customer Account Executive

  • Linked to Leadership recipient in 2012. Nominated to receive training on management skills. Granted access to supervisor software used to de-escalate customer complaints. Additional responsibilities included training new hire agents and assisting with on boarding process.• Volunteered as an Ambassador. Responsible for raising morale in the call center. Directed events such as Christmas decorating competitions, Halloween costume contests, blood drives, etc.• Operated a three-line phone system for inbound and outbound telecommunications. Use of up to six computer programs simultaneously on each call. Experience in multi-tasking, scheduling appointments, troubleshooting cable equipment via phone, billing, payment processing, and sales. Show less

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  Acceptance Insurance

  Feb 2013 - Apr 2014

  Assistant Manager

  • Marketing via “guerilla marketing” techniques such as tear-sheets, flyers, and car-to-car notes. Insurance sales. General customer service. Responsible for opening and closing the office, organization, and inventory.

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  Allstate

  Apr 2014 - Apr 2015

  Front Office Supervisor

  • Managed two customer service employees and assisted with new hire onboarding. Responsible for daily deposit from the store to the bank and responsible for tracking all deposits made; which was used in a monthly report. Managed office organization and inventory.• Performed data entry, used five+ software programs daily, and documented accounts.• Performed sales via telemarketing and cross-selling. Provided general customer service.

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  NASA - National Aeronautics and Space Administration

  Apr 2015 - Mar 2017

  Secretary III, Executive Secretary

  • Supported NASA Senior Executives within NASA’s Safety and Mission Assurance (SMA) Department.• Main support for entire department regarding Microsoft Office. Examples include the creation of 2016 Risk Management Training Program PowerPoint, traveling to Michoud Assembly Facility (MAF) in New Orleans to perform real-time edits on SMA Department’s Annual Operating Agreement for Headquarters, and maintaining pictorial directory of entire organization.• Member of Marshall Association and Mission Success is in Our Hands Forum. Duties included monthly team meetings, performing advertising analysis, service requests, publications, technology assistance, and scheduling.• Created letters, presentations and memos, reviewed bi-weekly notes, maintained listings/documentation trees, maintained all electronic and paper records, monthly emails/events, and monthly attendance surveys all while maintaining confidential and sensitive information.• Processed travel orders and vouchers, oversaw routing progress, amended orders as necessary, performed budget tracking, and maintained records. Show less

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  MTS - Manufacturing Technical Solutions, Inc.

  Mar 2017 - now

  Data Analyst III

  • Supports three job functions: Program Analyst for the Commercial Crew Program (CCP), Configuration Control Manager for the LOX Methane Assessment (LMA), and SharePoint Developer for the Argonaut project• Establishes guidelines and makes recommendations for managerial processes; including data organization, integration, analysis and identification, and maintenance procedures• Primary liaison for establishing Marshall Space Flight Center (Center Director) Flight Readiness Reviews (FRR) for all CCP launches, to include preparation of the FRR presentation• Serves as the LVSO Risk Manager to include data system management for all risks and watch items, presenting Risk Review boards, “track to completion” actions and risk overview reporting• Performs independent review and analysis of directives, change packages, change requests, and hazard reports to be processed into their applicable data management and description systems• Serves as the Project Control and Integration (PC&I) lead for the MSFC LVSO team, providing status on deliverables, technical and schedule updates, upcoming events/needs, Public Affairs, and other as needed topics• Develops and maintains configuration management policies, procedures and guidelines in accordance with NPD 1280.1A: NASA Integrated Management System Policy, NPD 1440.6: NASA Records Management, NRRS 1441.1: NASA Records Management Program Requirements, and NPD 2190.1: NASA Export Control Program• Performs data analysis and visualization utilizing Power BI to provide test status completion progress• Site owner and administrator for internal SharePoint sites to include development and maintenance of support tools and the data management system• Utilizes Power Automate to enhance SharePoint tool performance• Supports integration activities including, but not limited to: schedule management, risk management, action item tracking, and tracking Government products and deliverables Show less