Hannah Tracey

Experience

• 

  Australian Border Force

  Mar 2009 - Nov 2013

  Cadet

  Client services

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  DMS Destination Marketing Services

  Jan 2011 - Dec 2011

  Unique Venues Intern

  - Client engagement- Management of social media outlets- Event organisation and administration

• 

  Department of Defence

  Dec 2014 - Oct 2015

  Cultural Change Manager

  As a cultural change manager for the Chief Information Officer Group at the Department of Defence I am responsible for designing, implementing and managing many events and initiatives that form an expansive cultural change program for over 1000 employees.

• 

  National Disability Insurance Agency

  Oct 2015 - May 2017

  Development and continuous improvement of resources in alignment with the Agency's Corporate Plan to assist staff in their day to day work. - Providing high level service delivery advice on technical and detailed processes.- Reviewing business content from across the Agency. Design, development and facilitation of corporate training packages and learning solutions, contributing to a nationally consistent training program.Role included:- Analysing and identifying training needs - Developing training modules, utilising a range of learning styles - Altering session plans and learning materials to suit a variety of cognitive abilities- Facilitation of training and workshops across the country

  • Senior Project Officer

    Feb 2017 - May 2017

  • National Training Team Facilitator

    Oct 2015 - May 2017
• 

  Gold Coast 2018 Commonwealth Games Corporation

  May 2017 - Jul 2018

  Workforce and Training Manager

  Ensuring a seamless end-to-end training delivery solution for Village Operations games time Workforce, through the coordination, design and development of training materials and communication strategies. Coordinating the recruitment and engagement of 80 paid staff, 250 volunteers and the many contractors who make up 80% of our games time workforce.

• 

  Roads and Maritime Services

  Aug 2018 - Aug 2019

  Culture and Engagement Project Officer

  Responsible for the coordination and delivery of the program of work that underpinned the culture and capability uplift of employees within RMS. Working with five portfolio managers across the areas of Diversity & Wellbeing, Capability Development, Change & Performance, Talent & Leadership and Learning & Development I coordinated centralised programs and processes as well as delivered on autonomous projects. I facilitated programs that reached all six regions across the state of NSW with an understanding of the need for diverse engagement approaches that suit the needs of our regional and remote locations. Show less

• 

  Transport for NSW

  Aug 2019 - now

  Established and delivered a holistic professional development program that enabled a consistent and structured approach to building professional capability within the P&C division. It is important to note that I challenged historical constructs when designing the program. The content of this program was iterative and not tied to a specific curriculum or a development program in a Learning and Development purist form. I wanted to ensure that the program also enabled engagement across our division and was addressing the wants and needs of our people as they became apparent. The most successful component of this program was a series of ‘you can’t ask that’ forums where I brought together panels in an interactive session for our people to ask questions that they may have feared, been seen as controversial or not had the space to do so before. The topics included Mental Health, Aboriginal, LGBTIQA+, CALD inclusion and challenged our people and safety policies and procedures. Through humanistic and vulnerable conversations, awareness and capability was increased within our P&C community. This concept has been adopted and rolled out in several department and clusters across the NSW Public Sector. This program was sighted as a direct contributor to a 3 point increase in our Divisional PMES engagement index. Show less I manage and lead the development, delivery and review of activities, programs and interventions that build organisational culture and capability, underpinning strategic priorities and future delivery needs.- Strategically partner and consult with TfNSW key stakeholders to build culture and capability across the organisation.- Led the end to end program management of the TfNSW Recognition Awards across an agency of 10,000+ employees.- Drive agency participation in the NSW Government Public Sector employee satisfaction survey- Lead the dissemination and interpretation of these survey results to assist Divisional Heads in understanding insights and how to appropriately shape their people plans.- Work with and mentor business partners and divisional leadership to identify unique division needs and create solutions that shift the dial on employee capability, while balancing the overall delivery of TfNSW strategic capability requirements.- Collaborating with stakeholders to develop and deliver programs and activities that meet a broad range of divisional and organisational requirements and outcomes. Show less

  • Senior Manager Performance and Delivery

    Sept 2020 - now

  • Manager People & Culture Projects

    Apr 2020 - Sept 2020

  • Manager Capability and Development

    Aug 2019 - Apr 2020