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Saurabh Kumar

Saurabh Kumar

Process Associate

Followers of Saurabh Kumar1000 followers
location of Saurabh KumarGurugram, Haryana, India

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  • Timeline

  • About me

    Experienced Technical Product Owner | Product Manager | Business Analyst | Driving Scalable Solutions in FinTech, RegTech & AdTech | Expert in APIs, Agile, and Data-Driven Innovation | CBAP | Scrum Master Certified

  • Education

    • Kendriya Vidyalaya

      2010 - 2011
      XII Business/Commerce, General

      Activities and Societies: Debate Club Member: Actively participated in debates and discussions, enhancing public speaking and critical thinking skills. Sports Team Member: Played on the school’s cricket and basketball teams, fostering teamwork, discipline, and leadership. Cultural Events Volunteer: Volunteered to organize annual cultural festivals, contributing to event planning, stage management, and team coordination. A comprehensive secondary education program focusing on core subjects such as Accountancy, Economics, Business Studies, and Mathematics. The curriculum provided a strong foundation in understanding business principles, financial management, and economic concepts. It also emphasized analytical thinking, problem-solving, and effective communication skills. This educational experience prepared me for higher studies in commerce and management, sparking an early interest in the business world and… Show more A comprehensive secondary education program focusing on core subjects such as Accountancy, Economics, Business Studies, and Mathematics. The curriculum provided a strong foundation in understanding business principles, financial management, and economic concepts. It also emphasized analytical thinking, problem-solving, and effective communication skills. This educational experience prepared me for higher studies in commerce and management, sparking an early interest in the business world and shaping my understanding of financial systems, market dynamics, and organizational structures. Show less

    • Panjab University

      2011 - 2014
      BCA Computer Science

      Activities and Societies: Coding Competitions: Competed in various inter-college coding challenges, strengthening problem-solving abilities and programming skills. Software Development Projects: Collaborated with peers on group projects, developing small-scale applications and gaining practical experience in software engineering. Workshops & Seminars: Attended workshops on emerging technologies like web development, data structures, and algorithms, staying up-to-date with industry trends. A comprehensive undergraduate program focused on computer science, software development, and IT fundamentals. The curriculum included subjects such as programming languages, database management, computer networks, and web development, providing a solid foundation in technology and computational problem-solving. Throughout the program, I gained hands-on experience in developing software applications, understanding system architecture, and applying algorithms. The BCA program sharpened my… Show more A comprehensive undergraduate program focused on computer science, software development, and IT fundamentals. The curriculum included subjects such as programming languages, database management, computer networks, and web development, providing a solid foundation in technology and computational problem-solving. Throughout the program, I gained hands-on experience in developing software applications, understanding system architecture, and applying algorithms. The BCA program sharpened my technical and analytical skills, preparing me for advanced studies in computer science and a successful career in the IT industry. Show less

    • Kendriya Vidyalaya

      2008 - 2009
      X CBSE

    • Guru Gobind Singh Indraprastha University

      2014 - 2017
      Master of Computer Applications - MCA Computer Science 68

      Activities and Societies: Project-Based Learning: Collaborated with peers on real-world projects, developing end-to-end software applications and enhancing teamwork and project management skills. Tech Meetups: Attended and contributed to tech meetups and seminars, staying updated with the latest trends in computer science, software development, and IT innovation. Student Mentor: Mentored junior students on programming concepts, database management, and project development, fostering a collaborative learning environment. A comprehensive postgraduate program focused on the latest advancements in computer science, software development, and IT management. The program covered a wide range of topics, including data structures, algorithms, database management systems, software engineering, and web development. My coursework equipped me with a deep understanding of programming languages, system analysis, and project management, alongside practical skills in building scalable applications and managing complex technical… Show more A comprehensive postgraduate program focused on the latest advancements in computer science, software development, and IT management. The program covered a wide range of topics, including data structures, algorithms, database management systems, software engineering, and web development. My coursework equipped me with a deep understanding of programming languages, system analysis, and project management, alongside practical skills in building scalable applications and managing complex technical solutions. The MCA program helped me develop both technical expertise and the problem-solving skills required to succeed in the dynamic field of technology Show less

  • Experience

    • Genpact

      Oct 2017 - Feb 2020
      Process Associate

      * Collaborated with cross-functional teams to identify root causes and implement preventive measures.* Led the development and adoption of a real-time incident tracking tool, resulting in a 30% improvement in. communication during major incidents.* Implemented an incident prioritization framework, reducing average resolution time by 25%.* Managed to create post-incident reports and root cause analysis (RCA), helping teams prevent recurrence and improve service reliability.* Defined incident escalation paths and streamlined communication protocols, ensuring rapid incident resolution.* Spearheaded workflow optimization initiatives, achieving a 15% increase in process efficiency by utilizing data analysis and business process management tools. Show less

    • PAS Digital Private Limited

      Apr 2020 - Oct 2021

      * Created end-user training manuals for 80+ employees.* Elevated to Product Manager after 12 months because of significant achievements.* Authored comprehensive BRDs.* Managed backend operations, creating a knowledge base and self-service portal that increased support productivity by 93%* Facilitated agile product development processes, accelerating market time and customer feedback responsiveness.* Defined and monitored key performance indicators for product success, implementing adjustments based on data-driven insights.* Coordinated with marketing and sales teams to develop effective go-to-market strategies, increasing product visibility and adoption. Show less * Conducted interviews with key business users to collect information on business processes and user requirements.* Documented business processes and analyzed procedures to align with changing business needs.* Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.* Created workflow diagrams and Gantt charts to demonstrate processes and timelines.* Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance. Show less

      • Information Technology Product Manager

        Oct 2020 - Oct 2021

      • Information Technology Business Analyst

        Apr 2020 - Sept 2020

    • Syven Global Services

      Oct 2021 - Nov 2022
      Information Technology Business Analyst

      * Managed projects with agile methodologies.* Facilitated stakeholder interviews to collect project requirements.* Ensured timely project delivery exceeding client satisfaction.* Ensured clear documentation of requirements and project specifications.* Identified potential issues and risks through strong analytical skills.* Coordinated stakeholder meetings to acquire insights.* Managed project timelines, resources, and budgets to deliver IT solutions within agreed parameters. Show less

    • Neuronimbus Software Services P. Ltd.

      Nov 2022 - Mar 2024
      Product Manager | Senior Business Analyst

      * Reduced project timelines by 30% through the effective use of Jira.* Ensured timely project delivery through effective Scrum practices.* Oversaw change management processes for Change Requests.* Supervised diverse teams of 5-15 members across multiple departments.* Chaired Steerco & Governance meetings with key stakeholders, ensuring clarity and cohesion.* Streamlined UAT procedures by implementing a standardized test case template, resulting in a 40% reduction in testing time and accelerating product release by 2 weeks Show less

    • Unlimit

      Apr 2024 - Dec 2024
      MIDDLE SYSTEM ANALYST

      * Created REST APIs for Card Management applications to enhance payment workflows.* Streamlined partner profile updates with KYC and Salesforce applications.* Spearheaded the management of a payment-related backlog while defining over 50 user stories, facilitating* Sprint planning sessions that led to the successful delivery of enhancements with zero timeline delays.* Facilitated workshops, meetings, and interviews with key stakeholders to identify pain points, define business needs, and prioritize payment-related features and enhancements.* Analyzed existing payment workflows, identifying inefficiencies and recommending process improvements to streamline payment reconciliation, reporting, and transaction authorization processes.* Collaborated with cross-functional teams to design and implement process optimizations that resulted in a 20% reduction in transaction processing time and improved customer experience.* Created confluence document for integration of third-party payment systems (e.g., TARGET, SWIFT, SEPA)* Partnered with the project management office (PMO) to prioritize and deliver enhancements to the payment system roadmap on time and within budget. Show less

    • Kellton

      Jan 2025 - now
      Lead Business Consultant

  • Licenses & Certifications