Bill Waicus

Experience

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  Towers Department Stores

  Jan 1972 - Jan 1992

  Store Manager

  Held various positions including Store Manager (1989 – 1991), Productivity Specialist (1987-1989) and various Junior Manager/Supervisor positions (1972-1987).

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  Skills for Change

  Sept 1992 - Apr 2014

  Operations/IT Manager

  Software Training and Coaching* Developed Microsoft Office course outlines, objectives, training manuals, handouts and online quizzes for both employees and adult client groups seeking Microsoft Office training—providing relevant real-world examples of the uses of the software apps * Developed implementation plan (combined with extensive staff training) on major upgrades to software, in particular Microsoft Office, our agency-wide switch from Windows XP OS to Windows 7, and from Microsoft Outlook (on our Exchange server) to cloud based Google Gmail and Google cloud apps * Conducted additional training for select managers, employees and clients on HTML, Office FrontPage, Macromedia Dreamweaver 8, Windows OS and various social media platforms (including Facebook and Twitter)Technology* Monitored network reliability and ensured optimum performance at all five locations * Maintained servers, routers, modems, computer lab and staff computers, printers; troubleshot network hardware and software problems; completed basic hardware repairs on site; coordinated off-site repairs Show less

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  Toronto District School Board

  Oct 1997 - Apr 2005

  ESL Instructor

  Planning, organizing and preparing classes, including developing detailed lesson plans; developing learning materials.

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  Toronto Catholic District School Board

  Jun 2000 - Feb 2003

  ESL Instructor

  Planning, organizing and preparing classes, including developing detailed lesson plans; developing learning materials

• 

  WjwConsulting

  May 2014 - now

  Computer Coach/Trainer
• 

  Statistics Canada

  May 2016 - Aug 2016

  Enumerator

  Responsible for conducting in-person interviews to obtain completed Census 2016 questionnaires

• 

  LCBO

  May 2016 - Sept 2016

  Customer Service Representative (Summer Fixed Term)

  Responsible for serving customers, performing cashiering and merchandising duties

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  Shoppers Drug Mart

  Oct 2016 - May 2018

  Cashier/merchandiser
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  The Home Depot

  Apr 2018 - now

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