Charlotte Meng

Charlotte Meng

Global Account Admin

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location of Charlotte MengShanghai, China

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  • Timeline

  • About me

    Customer Service & Support

  • Education

    • Dalian polytechnic university

      2013 - 2017
      Bachelor's Degree Bioenginnering
  • Experience

    • DXC Technology

      Nov 2017 - Apr 2019
      Global Account Admin

      Working as a member of Global Account Admin Team which helps troubleshoot and resolve account issues in different tools, account setup, permission granting and ect. Responsible for creating accounts for Pfizer internal employees in AD, Linux, and HR systems, as well as troubleshooting and managing permissions, through communication methods such as email, web conferencing, and online office software. Utilize office softwares

    • Tek Experts

      Apr 2019 - Apr 2021
      Relationship Manager

      Working as a relationship manager/coordinator for Microsoft's Commerial escalations.Collaborate with sales/account team to help remove communication gap between customer and support team, expedite the support process and leverage approperiate resources to get to the bottom of issue.

    • TrueCommerce

      Apr 2021 - now
      Global Support Engineer

      1. Work with Project Managers to do EDI data debugging and testing through the supply chain management systems including PO, PO acknowledgement, Shipping Notice, Invoices, etc.2. Provide technical training to the newly oboarded trading partners on the EDI product/web poral guidance3. Provide after-sales technical support to the customers, including troubleshooting, resolving technical issues and adjusting data mappings using SQL language.4. Provide internal training and subsequent mentoring for Vietnam and US team members Show less

  • Licenses & Certifications

    • 国家计算机二级C++