Charlotte Meng

Experience

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  DXC Technology

  Nov 2017 - Apr 2019

  Global Account Admin

  Working as a member of Global Account Admin Team which helps troubleshoot and resolve account issues in different tools, account setup, permission granting and ect. Responsible for creating accounts for Pfizer internal employees in AD, Linux, and HR systems, as well as troubleshooting and managing permissions, through communication methods such as email, web conferencing, and online office software. Utilize office softwares

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  Tek Experts

  Apr 2019 - Apr 2021

  Relationship Manager

  Working as a relationship manager/coordinator for Microsoft's Commerial escalations.Collaborate with sales/account team to help remove communication gap between customer and support team, expedite the support process and leverage approperiate resources to get to the bottom of issue.

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  TrueCommerce

  Apr 2021 - now

  Global Support Engineer

  1. Work with Project Managers to do EDI data debugging and testing through the supply chain management systems including PO, PO acknowledgement, Shipping Notice, Invoices, etc.2. Provide technical training to the newly oboarded trading partners on the EDI product/web poral guidance3. Provide after-sales technical support to the customers, including troubleshooting, resolving technical issues and adjusting data mappings using SQL language.4. Provide internal training and subsequent mentoring for Vietnam and US team members Show less