Mohammed Ashraf

Experience

• 

  Edrak

  Jul 2022 - Sept 2023

  Operation Supervisor

  Successfully managed multiple high-capacity shifts as a delegated Coordinator, consistently demonstrating proficiency in problem-solving and decision-making, resulting in smooth and successful operations.Consistently reported maintenance needs on a daily basis, resulting in a 60% decrease in equipment downtime, and a 25% improvement in productivity.Adhered to KidZania policies and procedures, leading to fewer errors and enhanced customer service.Analyzed customer complaints and offered solutions to minimize recurring issues, leading to a 95% decrease in repeat complaints and an improvement in overall customer satisfaction.Established a safe and healthy daily routine for children's development resulted in a 15% increase in positive feedback from parents and a 95% decrease in accidents or injuries. Show less

• 

  WRK+

  Oct 2023 - now

  Experience Officer & Sales Specialist

  Spearhead client acquisition initiatives, driving a 30% increase in new clients.Develop and implement strategies to enhance client experience, resulting in a 20% improvement in customer satisfaction and brand perception.Optimize office space utilization to ensure a client-ready environment that facilitates successful client interactions.Lead a team of office assistants to maintain clean and client-ready spaces, contributing to improved meeting client expectations and satisfaction.Implement logistics coordination strategies, resulting in a seamless process for bookings, transitions, and resource allocation, ultimately boosting customer satisfaction and retention. Show less

• 

  Integrated Diagnostics Holdings - IDH

  Jul 2024 - Aug 2024

  Assisted in the development of a new critical product at IDH.Collaborated with cross-functional teams to align on product vision, roadmap, and to deliver innovative solutions.Conducted market research and user testing to inform product decisions and ensure customer satisfaction. Analyzed customer data to identify fraud patterns and implemented preventive measures.Worked closely with data scientists to develop predictive models for risk assessment and targeted marketing campaigns.Contributed to strategic decision-making and business growth.

  • Project Management Officer

    Aug 2024 - Aug 2024

  • Business Development Specialist

    Jul 2024 - Jul 2024