Leah Amich

Experience

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  Chili's

  Aug 2011 - Jul 2014

  Hostess, ToGo, Server

  Chili's was my first official job outside of working for my parent's small family business. - Started in a hostess position, worked my way up to a ToGo position, taking carry out orders via phone or in person, entering those orders into the computer, gathering and putting together the orders, and eventually closing out the customer.- I then transitioned into serving and later became a trainer for new staff members. - I learned professional telephone etiquette, precise attention to detail, organizational and planning skills, and gained experience operating a cash register. - Quick problem solving and multi-tasking abilities were utilized working various positions in the restaurant. Show less

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  Two Bucks Inc

  Mar 2013 - Apr 2015

  Waitress

  Worked as a server and bartender in a close knit group of team members. Gained exceptional organizational and time management skills working in a very busy environment.Tasks included: -monetary transactions, - cash handling- customer service- alcohol/food knowledge - food & beverage preparation

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  Cafe Benelux

  May 2015 - Sept 2015

  Server and Hostess

  Effectively greeted and served customers excellent customer service in a very fast paced environment. Partook in educational Belgian beer and food courses, gaining intensive knowledge of the subjects. Multi-tasked and played many roles, working as a host, server, and food runner.

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  True Process

  Oct 2015 - Aug 2018

  Marketing Assistant

  Key player of the True Process Marketing Team - an innovative healthcare IT company. While at True Process I assisted with content, research, social media, and additional marketing efforts. I regularly worked with top executives on company marketing initiatives. Responsibilities Included:- Performing marketing research- Content management- Writing, editing & executing company blog posts- Curating company content- Copywriting and editing- Monitoring & managing company social media accounts- Social media marketing- Brand development- Assisting in the planning and execution of marketing campaigns - Working alongside top executives formulating, assisting, and coordinating marketing activities and policies to promote products and services- Other various tasks Show less

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  Carrabba's Italian Grill

  Aug 2018 - Dec 2021

  Server Trainer

  Delivered impeccable customer service to customers, led team members through new hire training, and showed exceptional, organizational, and reliable leadership and teamwork.

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  XploreAsia

  Oct 2018 - Dec 2018

  Marketing Intern

  Marketing internship for an international company that specializes in overseas teacher training, job placement, volunteering & TESOL certification in Hua Hin, Thailand.- Supported marketing department initiatives, strategies, tactics, projects, and events - Assisted in the development, distribution and delivery of marketing materials- Analyzed competitor marketing efforts- Implemented new marketing initiatives on the website- Made recommendations for website improvement- Supported social media efforts- Explored ways of improving existing products and service Show less

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  Ideation Creatives

  May 2019 - now

  Freelance Business Professional

  Making ideas happen. Providing business and marketing solutions for local Milwaukee businesses.

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  Hupy and Abraham, S.C.

  Aug 2019 - Apr 2020

  Legal Assistant

  The top-rated personal injury firm in the Midwest . As a Legal Assistant I was responsible for opening new files and working with them until settlement. Responsibilities included:- Providing exceptional customer service to clients; acting as their "go to person" for all questions. - Communicating and working with third party liability carrier(s), health & auto insurance companies, and medical providers.- Requesting and reviewing medical records & bills to obtain details of medical treatment.- Drafting damages letters to send to liability carrier(s).- Maintaining and updating computer databases. Show less

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  Northwestern Mutual

  Aug 2020 - Jan 2021

  Customer Service Representative

  Delivered a distinctive client experience* Successfully resolved questions inquiries from Financial Reps and clients* Served as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.* Fostered a professional relationship with our clients to enhance brand loyalty* Exhibited skill in de-escalating servicing concerns* Achieved productivity standards and goals while maintaining the highest level of customer service* Handled phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately* Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality Show less

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  TightSeal Exteriors & Baths

  Feb 2021 - Jul 2021

  Digital Marketing Specialist

  Assisted the Marketing Manager with digital marketing in the home renovation space. Worked within Adobe Photoshop, Premiere Pro, & WordPress Elementor to craft and create company content. Blog posts, completed projects, videos for ad copy, etc. Social media marketing management & assistant to the Digital Marketing Manager.

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  Best Place at the Historic Pabst Brewery

  May 2021 - Dec 2022

  Bartender

  Bartended during beer tours at Pabst and other company events.

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  CLARA Healing Institute

  Aug 2021 - Dec 2023

  Managed a local mental health and wellness clinic. CLARA Healing Institute offers a holistic, multi-faceted approach to mental health and wellness in Wauwatosa, WI. Private outpatient Psychotherapy practice.

  • Office Manager

    Jan 2023 - Dec 2023

  • Office Assistant & Client Concierge

    Aug 2021 - Dec 2023
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  HiAdoptees

  Jan 2023 - now

  Adoptee Advocate & Adoption Specialist

  My ultimate goal is to educate, change the current adoption narrative, and spread awareness to the mental health community and beyond about the reality of adoption and how to best help adoptees. My goal is to work with adoptees and addiction in my future counseling practice. I am currently working as an Adoption Specialist - specializing in education, awareness, healing, and support for adoptees and adoptive parents. Experience:- Contributor for BIPOC Adoptees Docuseries Organization- Speaker at Mirrors & Windows Event in Portland, OR.- Guest Lecturer at Marquette University on "Adoption Trauma"- Adoptee Healing Yoga Event Organizer- Scripps News 'Morning Rush' Guest Interview- Led Therapist Consultation at CLARA Healing Institute Show less