Fernando J Juarez Zapien

Experience

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  Toshiba

  May 1995 - Jun 2001

  SMT and Through-hole Manufacturing Supervisor

  SUMMARY Experience with SMD placement equipment technology and with SMT terminology. Worked on a highly diversified manufacturing area on printed circuit board, cable/harness and electro-mechanical / box build Assembly responsible for establishing the guidelines the machine operators,Monitor the efficiency of the department, Interface with materials department to expedite parts and delivery of shop orders.RESPONSIBILITIES  Manufacturing Supervisory Experience Panasonic, My Data , High Speed Placement Machine SMT Equipment Experience  Directly reporting and manage 24 Operators, 6 dealers, 5 Op senior, 8 Technicians  Manage the installation of through -hole components and inspection/ touch up of SMT components  Hands-on manufacturing / process engineering experience in a related industry. Prefer EMS (electronic manufacturing services). Experience focusing on customer requirements, creating work-around and making corrections to processes to ensure customer specifications are being satisfied. Show less

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  Toshiba America Electronic Components, Inc.

  Jul 2001 - Jan 2010

  Service Order Coordinator

   Coordinates product order and delivery to internal and external customers. Customer orders are processed from receipt, delivery scheduling, invoicing, and follow up. As a Coordinator act as the customer contact regarding pricing, scheduling, shipping, and invoicing. My position also is responsible for filing, freight bill review and approval, projects, and cross training as determined. RESPONSIBILITIES  Receives, coordinates, and processes orders from customers, and sales or area managers for shipments from manufacturing plants, warehouses and exchange locations. Accountable for interfacing with production planning, scheduling, deployment, transportation and warehouse personnel to ensure inventory availability to meet current and projected sales needs. Responsible for inventory reconciliation for assigned warehouses  Answers product and distribution inquiries from stakeholders and customers. Provides communication link between sales and distribution to facilitate prompt response. Promotes electronic processing whenever possible Reconciles product and freight invoices and approves for payment. Provides Accounting department with a monthly list of freight bills accrued for payment. May invoice customers or dealers directly and track receipt of payments  High negotiation skills and acumen to ensure timely & lowest cost delivery of products to customers, both internal & external.  My expertise allow me to identify, track and resolve customer shipment and distribution related problems Strong customer service and interpersonal skills, planning and organizational skills, advanced computer skills (spreadsheets, word processing, database, PPS, etc.), advanced math skills. Establish strong business relationships with current and new vendors consistent with organizational values and business ethics. Show less

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  Toshiba

  Feb 2010 - Feb 2014

  Refurbish & Service Order Coordinator

   Develop a strategic plan for material procurement to support refurbish operation, Manage production & Tech operations to meet forecast and customer demands while optimizing facility capacity,  Allocate resources and human capital to meet production goals Support quality management programs that seek to reduce costs, streamline work processes, and improve customer satisfaction Identify training needs and recommendations to improve customer experience Implementation & Orientated by the lean manufacturing systems , (JIT, replenishment orders,consignments and VMI)  Window person between customers & Refurbish operation Develop financial acumen, P&L management KPI management, (ATP, Expense report, On time delivery) Show less

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  Compal

  Mar 2014 - Dec 2014

  Production Control & Manufacturing orders achivement (ATP 100%)Logistics and container inbond/outbond planning.C-TPAT & NEEC implementation & coordinationMain contribution;Developed a throughput system that ensures and harmonize the manufacturing levels, client demand and scheduling. Reviewing and updating on a regular basis utilizing historical trending and in conjunction with applicable departmental contacts and stakeholdersManaged the ATP process for scheduling the company's backlog, maintaining at least a 95% delivery performance to first commit by improving up to 99%. Show less

  • Planning & Logistic Coordinator

    Jul 2014 - Dec 2014

  • QC Incoming Inspection Department Coordinator

    Mar 2014 - Jun 2014
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  NEO Technology Solutions (OnCore Manufacturing, LLC.)

  Jan 2015 - now

  • Program Manager

    Jan 2019 - now

  • RMA - Service Coordinator

    Jan 2015 - now
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  NEO Technology Solutions (NATEL Engineering Co., Inc.)

  Jan 2019 - now

  Program Manager Jr