Titilade Alabi

Experience

• 

  Cashcraft Asset Management Ltd.

  Jan 2017 - Jan 2019

  - Developed a retention plan for old clients by re-branding mandatory Know Your Customer (KYC) forms which in turn increased retention rate by 20%.- Acted as first point of contact for customer account creation, setup/configuration and problem solving.- Managed and resolved 20+ customers issues daily via phone, email and in-person contact.- Defused customer concerns with exceptional conflict and problem resolution skills as well as empathy, listening, communication, and industry knowledge skillsets Voir moins

  • Customer Success Specialist

    Jan 2018 - Jan 2019

  • Customer Success, Intern

    Jan 2017 - Jan 2017
• 

  Elements - Apps for Jira and Confluence

  Jan 2021 - Jan 2021

  Junior Digital and Growth Hacking Marketer

  - Identified and introduced Zendesk consultants and Zendesk administrator to the company’s solutions via LinkedIn and automated emails.- Identified and exploited awareness and acquisition channels for new app market- Built product and market surveys and collected user feedback on the app- Reported on key metrics, document learnings, propose areas of improvement and new business development tactics- Organized company’s webinars. Ensured a smooth coordination and conference of organizationIdentified speaking opportunities for the team at remote events Voir moins

• 

  Infopro Digital Média

  Jan 2022 - now

  • Create dedicated & and targeted B2B campaigns, utilizing audience segmentation, A/B testing, and optimizations to promote Infopro’s 35 media brands internationally. • Led the execution of 360° media campaigns, including print ads, website & and newsletter banners, email, lead generation operations, DMP & and programmatic campaigns, webinars, etc.• Manage website content, design, and development, ensuring seamless translation from FR to EN version, driving increased online visibility and user engagement.• Creating client presentations, sales & and marketing materials (fact sheets, white papers, etc.), and translating materials from/to French & and English.• Expertly manage a database of over 65K contacts in Salesforce, streamlining daily tasks and generating insightful reports for data-driven decision-making.• Event/Trade management, from pre- to post-event: researching and identifying potential events and tradeshows to meet with media clients and agencies, managing logistics and budget, and managing and nurturing leads from events to complete the sales cycle. • Facilitated smooth onboarding for new team members, planning and executing the orientation for 3 new employees. Voir moins

  • International Marketing Executive

    Oct 2022 - now

  • International Sales Assistant

    Jan 2022 - Sept 2022