Aman Soni

Experience

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  Teleperformance

  Jul 2016 - Jan 2019

  Auditing Organizational Compliance. It is the job of a Compliance Specialist to review a company's business practices to ensure that they are following pertinent regulations. ...Resolve Compliance Issues. ...Compliance with internal systems of control that are imposed to achieve compliance with the externally imposed rules.Business risk reductionA continuous improvement in your contact center’s processes – internal and externalHighlighting areas of risk within your business Show less Generally, the role of a quality analyst is to measure compliance against established expectations of agent behavior. Therefore, if your business is compliance-oriented then your quality analyst will focus on evaluating your agents’ behavior against a scoring form. If, on the other hand, customer experience takes reign as the main concern of your business, your quality analyst might then use tools that survey your customer’s experiences directly using phone and email surveys. Listed below are the main roles of a quality analyst in a call center.1. Monitoring calls2. Assess agent performance3. Monitoring trends5. Competitor call center analysis6. Design evaluation programs7. Identifying and addressing potential customer interaction issues8. Increased customer satisfaction and improved sales closings Show less

  • Compliance Specialist

    Jun 2018 - Jan 2019

  • Quality Assurance Specialist

    Jan 2017 - Jun 2018

  • Customer Care Executive

    Jul 2016 - Jan 2017
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  Outline Systems India

  Jul 2019 - Sept 2021

  Talent Acquisition Specialist

  Responsible for the full life cycle of recruitment from beginning with understanding andanalyses of the requirements in different skill set until joining.Sourcing and screening resumes for hiring needs of various requirements through portals likeLinkedIn, Monster, references etc.Screening the candidate's profile, short-listing & matching profiles with the client's requirements.Evaluating the candidates skills and competencies including communication skills, interpersonalskills, integrity, confidence level etc.Handling salary negotiations.Forwarding them to the client for final short-listing along with remarks.Scheduling the interviews of the shortlisted candidates with clients.Staying in touch with the candidates until they join.Maintaining relationships with the Key account managers. Show less

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  Vertisystem

  Sept 2021 - Jul 2022

  Talent Acquisition Specialist lll

  Responsible for the full life cycle of recruitment from beginning with understanding andanalyses of the requirements in different skill set until joining.Sourcing and screening resumes for hiring needs of various requirements through portals likeLinkedIn, Monster, references etc.Screening the candidate's profile, short-listing & matching profiles with the client's requirements.Evaluating the candidates skills and competencies including communication skills, interpersonalskills, integrity, confidence level etc.Handling salary negotiations.Forwarding them to the client for final short-listing along with remarks.Scheduling the interviews of the shortlisted candidates with clients.Staying in touch with the candidates until they join.Maintaining relationships with the Key account managers. Show less

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  Apidel Technologies

  Jan 2023 - Mar 2024

  Senior Talent Acquisition Specialist

  "🔍 Senior Recruiter at Apidel Technologies | 🤝 Connecting Talent with Opportunity | 💼 Expertise in Requirement Analysis, Negotiation, and Data Management | 🌐 Passionate about Helping New Team Members Thrive | 📊 Proficient in MS Office and Pivot Tables | 💡 Innovative Thinker Bringing New Ideas to the Table"📋 Expertly cover assigned requirements🤝 Mentor and support new team members💼 Facilitate requirement analysis and negotiations📊 Masterful data management for informed decisions💻 Proficient in MS Office, including pivot tables💡 Drive innovation through the introduction of new ideas Show less

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  COGENT Infotech

  Apr 2024 - now

  Senior Technical Recruiter

  Cogent Infotech, a Pittsburgh-based global IT consulting firm, has been offering cutting-edge digital transformation services like App Development, Cloud, Security and Data Services, Workforce Solutions, and L&D since 2003. This CMMI level 3, ISO-certified firm has worked with over 120 government agencies, 65+ Fortune 500 companies, and several global system integrators. With a culture focused on diversity, inclusion, and sustainability, Cogent earned 13 best workplace awards in 2022, including top honors for Women, Diversity, and Culture. Show less