Ed Kibblewhite

Experience

• 

  Swissport UK

  Oct 2002 - Mar 2009

  Various positions
• 

  Monarch Airlines

  Apr 2009 - Oct 2017

  Responsible for consistent delivery of a safe, on time and cost effective operation.Work closely with third party suppliers, airport, regulatory & control authorities and manage local Monarch team.Responsible for day to day operational performance and supplier management relating to:- Ground Handling- Customer Experience - On time performance- Safety & compliance- Cleaning and aircraft presentation- Revenue KPI tracking and reportingDevelop and manage direct reports through performance development appraisals. Disciplinary, grievance, investigation process management.Ensure effective and robust safety and compliance monitoring for third party service suppliers in line with regulatory requirements. Ensure safety occurrences are investigated to establish the true root cause. Provide follow up and oversight on corrective / preventative actions.Key skills in role:- Relationships- Negotiation- Data analysis- Mentoring and development of direct reports- Consistency Show less

  • Base Ground Operations Manager

    Apr 2014 - Oct 2017

  • Duty Manager

    Apr 2009 - Mar 2014
• 

  BIRMINGHAM AIRPORT LIMITED

  Oct 2017 - Oct 2022

  Accessibility Manager

  Responsible for negotiating and setting an annual multi-million pound budget relating to the provision of assistance at Birmingham Airport in-line with customer, airline and regulatory expectations and requirements. Overall responsibility for using this budget throughout the year.Ongoing supplier management, maintaining strong relationships with direct and indirect stakeholders.Up to 15 direct reports and 100+ indirect reports through a third party contractor.Responsible for forecasting future demand and resource requirements using large data sets.Responsible for measuring the service output against KPIs and working with both internal parties and third party stakeholders to drive continuous improvement in a highly volatile and challenging operation.Focus on maintaining safe customer journeys, identifying and mitigating risks and investigation of incidents.Ongoing identification of potential continuous improvement opportunities to drive further efficiencies and service quality enhancements.Development of department and company wide disability awareness training and operational SOPs.Engagement and consultation with external groups regarding accessibility considerations of infrastructure development projects and acting as an internal SME. Show less

• 

  Manchester Airport

  Oct 2022 - now

  PRM Contract Manager