JC Chan

Experience

• 

  Pacific Internet

  Jan 1996 - Jan 2000

  Engineering & Network Operations

  Joined as one of the pioneer engineers in the Engineering team to setup the compute and storage infrastructure and managing the ISP services (Email, HTTP(S), Messaging, NMS, NNTP, NTP, Proxy, RADIUS, Roaming). Instrumental in setting up engineering and network operation in Pacific Internet subsidiaries across APAC.

• 

  QALA Singapore Pte Ltd

  Jan 2000 - Jan 2001

  Manager, Systems Engineering

  Reporting to COO, as one of the pioneer member in the startup responsible for setting the compute and storage infrastructure, architect and engineered the ISP services offered in Singapore, Hong Kong and Australia.

• 

  Pacific Internet

  Jan 2001 - Jan 2008

  Reporting to CTO, head the ENO department comprises of teams: Network Engineering (Access, Core, Wireless), Systems Engineering (ISP services, NMS, OSS), Enterprise Solutions (Microsoft Exchange, Unified Communications), Managed Services (Network, CPE), Data Centre Operations & Management, Network Operations Centre, Field Services, Project Management Office, Information Security and Information Technology (LAN, WiFi, Corporate Applications). Key roles include people coaching, capabilities and resources planning, AOP budgeting, new technologies assessment. Show less

  • Vice President, Engineering and Network Operations

    Jan 2006 - Jan 2008

  • Vice President, Project and Security

    Jan 2004 - Jan 2006

  • Senior Manager, Information Security

    Jan 2003 - Jan 2004

  • Senior Manager, Projects and Solution Engineering

    Jan 2001 - Jan 2003
• 

  Pacnet

  Jan 2008 - Jan 2016

  Reporting to VP, Customer Operations, focus on operation readiness in the areas of people, process and tools for onboarding new products/services to the Assurance Teams and strategic planning for ITSM tools and processes. Key achievements includes evaluation and selection of systems for Transmission NMS, ServiceNow for ITSM, POC for ScienceLogic, defining the support processes for the SDN services. Reporting to SVP, Engineering, led the regional Services Engineering team responsible for the compute, storage and network infrastructure to deliver the range of products and services offered to our customers. Key achievements include rollout of CDN services, Software Defined Network, Network Functions Virtualization and storage solutions.

  • Director, Operations Readiness and Projects

    Jan 2014 - Jan 2016

  • Regional Director, Services Engineering

    Jan 2008 - Jan 2014
• 

  Telstra

  Jan 2016 - Jan 2021

  A member of the network automation team and Security Engineering and a cross functional lead in the automation in Network Security and Compliance domain. Led a cross functional team to formulate the next generation OSS strategy and capabilities as well as the replacement of the core inventory systems. Identified areas of improvements and opportunities for automation, delievered proactive monitoring for managed services by auto incident ticket creation and notification via ServiceNow. As a program/project manager of the post-merger integration team, focus on integration of Assurance teams form Pacnet into Telstra. Responsible for data, processes and tools, facilitate the transfer of knowledge between outgoing and incoming teams. Key achievements include integrate the different IVR systems across the regions into one service desk platform and data migration of managed services into Telstra T2R stack.

  • Senior Specialist, Automation & Domain Engineering

    Jan 2019 - Jan 2021

  • Senior Specialist, OSS & Automation

    Jan 2018 - Jan 2019

  • Principal, Services Integration & Transformation

    Jan 2016 - Jan 2018
• 

  Monetary Authority of Singapore (MAS)

  Jun 2022 - now

  Infrastructure specialist focusing on network governance, regulation and compliance:• Develop network standards and governance to ensure network interoperability, availability, resiliency, security and performance;• Ensure that the architecture and design are cost-effective and compliance to Government policy for IT Management and MAS’ security policies;• Procure hardware and services for project implementation, and maintenance services for current systems• Engage in network operations and management of the associated outsourced partners who will be responsible for BAU operation of the IT network infrastructure;• Support the disaster recovery and business continuity activities to meet MAS’ business requirements.• Serve as the (Subject Matter Expert) to provide inputs in the areas of network security, compliance and vulnerability management. Show less

  • Deputy Director | Data, Technology & Architecture

    Jan 2023 - now

  • Deputy Director - Network & Security Engineering | Data, Technology & Architecture

    Jun 2022 - Jan 2023