Garry Buckland

Experience

• 

  EasyPay

  Jan 1999 - Jan 2006

  Product Support
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  Prism Holdings Ltd

  Jan 2000 - Feb 2006

  Support Analyst

   Support Engineer and CRM for (Offline bill payment facility) in Portugal, Smartcard based payment system for DHL Express, as well as for a Smartcard based fleet management system for an oil/petroleum company in Saudi Arabia Troubleshooting hardware & software problems and general maintenance and support of all the company’s chipcard based solutions. Quality Testing of Terminal Software Applications on OMNI-3350/3750 Verifone POS Terminal QA and Testing of Prism-Developed Smartcard Software  Managing system rollouts of all Smartcard based systems Management of the company’s SLA contracts Assistant Project Manager (When Required) Written Technical and Business Documentation for Clients as well as configuration management, User documentation and training manuals Assisted in management of Prism’s Support Department, including resource management, budgeting, finance, new business proposals and SLA's. Show less

• 

  VeriFone

  Jan 2006 - Mar 2013

   European Account Manager for ExxonMobil, Scheidt&Bachmann, Hectronic, Fujitsu, HTEC and Tokheim Ensure that marketing programmes relevant to the EMEA region are implemented within these accounts Act as a focal point for all activities relating to these accounts. Develop and maintain relationships at an operational level and conduct regular operational reviews Ensure forecast commitments are supported by delivery plans. Management of contractual agreements Work with key relationship partners, such as 3rd party providers and payment schemes i.e. Visa, MasterCard, Amex Responsible for managing and growing various accounts within the petroleum and unattended payment business unit as well as new business development Provide payment strategies and roadmaps for clients according to their needs Since the inception of this role at VeriFone I have met and exceeded revenue quotas and objectives with an annual revenue quota of $4m+ Outside the scope of my sales role I also provide regular training courses at the request of HR for internal employees due to my experience within the VeriFone organisation Show less  Responsible for the development and execution of assigned projects Acts as a liaison between VeriFone and the customer to ensure that the customer’s requirements and expectations are met Initiates project development cycle and monitors project progress to ensure that project is on time and within budget Coordinates internal resources and monitors the progress to ensure that projects are running smoothly Coordinates and monitors activities of third party service providers if applicable to ensure the service procedures are followed and handled effectively Escalates problems and follows up to ensure resolution Conducts project status sessions, produces reports and briefings for management Facilitate meetings as needed with external customers and internal staff to discuss current and outstanding account/project issues Managed projects for customers such as Shell & BP  Act as programme manager to ensure the smooth running of multiple migration projects Show less - Customer Support for the EMEA (Europe, Middle East and Africa) region- Providing Tier 1 & 2 support for all VeriFone POS products for customers and distributors- Support account management of VIP accounts in the EMEA region such as CCV(BeNeLux), Point(Finland), Harrods(UK), ExxonMobil- Initial investigation, logging, reproduction, escalation and resolving support issues within the region- EMV support and consultancy for UK acquirers and integrators- Training both internal personnel, external customers and testing of VeriFone products- Configuration and release management for ExxonMobil’s payment systems within the UK and Ireland- Providing team leader responsibilities including delegation of logged cases, team meetings and providing support analysis Show less

  • Senior Sales Account Manager

    Jan 2008 - Mar 2013

  • Project Manager

    Jan 2007 - Jan 2009

  • Technical Support

    Jan 2006 - Jan 2007
• 

  Global Blue

  Mar 2013 - now

  Responsible for the identification, analysis and development of both the existing and new global payment partner opportunities within the Global Blue expansion strategy. Responsible for driving the underlying activities necessary to grow the relationships with these key partners, from the identification of opportunities, their analysis to the definition of the business case and of the go-to-market plan. The role straddles the technology, product and sales divisions requiring both strong technical and commercial acumen and operates across multiple GB products (Tax free Shopping,DCC and Media) on a global basis and is responsible not only to establish and develop strategic relationships with a list of defined global payment partners but from a new business development perspective to investigate and grow GB’s technology partner base by identifying those organisations with whom Global Blue need to align in order to ensure long term sustainable growth.Main Responsibilities:• Working closely with the SVP's of GB's main products and performing regular and in-depth analysis of the industries where GB operates and providing guidance to the GB ExCom;• On the identified opportunities which have shown strategic fit with these payment partners, define the elements for the initial feasibility assessment and propose them to the ExCom for approval;• Define the product selected in detail, identifying market potential, product features, sales approach and pricing strategy;• Define and negotiate the sales approach and contract, marketing plan and pricing strategy;• Define and execute the strategic process of creating new indirect sales channels via these various payment partners; • Gather and feedback to the relevant teams within GB any changes within the payment industry that may directly or indirectly affect GB’s business be it positive or negative;• Managing the global relationships with the likes of Oracle,Microsoft,VeriFone,Ingenico,AliPay& Tencent Show less Operating on multiple Global Blue products on a regional basis and responsible to establish and develop a strategic relationship with a list of defined international partners predominantly in the payment industry, with the aim of:̵ Assessing and understanding the partners’ strategy̵ Evaluating joint business opportunities looking at the respective merchant base̵ Supporting the development of the TFS and CC businesses by agreeing developments which may benefit multiple Global Blue markets̵ Exploring the possibility of covering additional parts of the tax free shopping and currency choice value chain, taking full control of it via partnerships̵ Generating eventual ancillary revenue opportunities̵ Define the framework towards the identified international partners (acquirers, processors, terminal vendors, terminal managers, payment service providers, network providers), propose and get internal approval of the relevant strategy, build and update the account plans and the decision making mapping- Execute the strategy defined and agreed, making sure all relevant functions are aware and involved (Business Units, Technology, Commercial)- Support the Country Managers when dealing locally with such international partners - Produce business cases on initiatives with partners to generate additional revenues or secure operational efficiency- Own and drive projects with partners towards their execution in cooperation with Professional Services in the Product Management organisation- Drive the activities with cross border acquirers, coordinating their value proposition towards existing and prospect merchants with the TFS and CC component Show less

  • Vice President Strategic Partnerships

    Sept 2016 - now

  • Partner Relationship Manager Northern Europe

    Mar 2013 - Sept 2016