Mayur Jadhav

Experience

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  Tata Communications

  Dec 2017 - Feb 2020

  Responsible for delivering the services on the given SLA and Handling the Escalation.Managed and configured customer-end routers like Maipu, Cisco, Huawei, Bravotec, and MROTEK. Providing day-to-day technical support to users as required for network, server, including routers. Maintenance and Troubleshooting of Enterprise LAN network problems using Ping, Trace route.  Hands-on experience in implementation and troubleshooting of BGP, IPV4 and Ethernet DHCP, DNS. Studied and analyzed client requirements to provide solutions for network design, configuration, administration, and security. Provided Layer-3 support by troubleshooting routing issues with protocols Static and BGP. Provided Layer-3 redundancy by implementing test fail-over in the network. Provide support and Troubleshooting for HUB to Spoke and full mesh reachability issues. Leads Proactive monitoring and took backup, restored configuration for Managed Customer. Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems. Show less Alarm monitoring, fault reporting and fault rectification for Tejas, ECI & OSN devicesOpening each optical and equipment related alarm docket and take the follow up of field engineer. Locating the fault in particular section in network & finding the root cause at ISP & OSP level.Troubleshooting equipment related problems and providing solutions.Escalating major problems immediately to higher authorities for immediate action.24*7 supporting to all field Engineers, team leaders in Tata communication network. Enable daily operation & maintenance activities to ensure that all related alarms are effectively clearing with minimum outages. Show less

  • Associate Engineer

    Aug 2018 - Feb 2020

  • Associate Engineer

    Dec 2017 - Aug 2018
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  Calsoft Labs - An Alten Group Company

  Feb 2020 - Mar 2022

  Network Operations Center

  Worked as NOC engineer supporting major US and global customers for Newell. Monitor, analyse, respond and resolve service outage events received from Internal ITmonitored servers/network devices and other infrastructure systems. Troubleshooting the jobs which fail with Putty. Responsible for addressing all issues that come through our monitoring tools, maintaining the tools and optimizing the tool to provide actionable alerts. Responsible for raising change management tickets and action them as required. Daily Monitoring of email alerts and routing to specify teams also troubleshoot issues. Troubleshooting jobs that are failed, scheduling/unscheduled jobs, and enabling/disabling jobs as per client’s requirements. Review the existing SOPs, and technical run books and create new SOP documents/run books for innovative technologies/processes. Participated in every month's maintenance activity and weekend Activities. Provide regular updates over an outage period while escalating the incident to necessary parties as needed. Provide root cause analysis as well as resolution. Monitoring and troubleshooting of servers such as CISCO TIDAL WORKLOAD AUTOMATION, AS400, IBM ORACLE, and IBM STERLING B2B INTEGRATOR. Show less

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  Tata Communications Transformation Services (TCTS)

  Mar 2022 - now

  Network Security Engineer

   Troubleshooting network connectivity issues and problems related to Infra  Worked on multiple Licenses of firewall including firewall, APP ID, content ID URL Filtering, monitoring, High Availability (Cluster-XL), IPSEC,  Global Protect  Creating Objects (host, network) and policies (Firewall, NAT, Authentication, APP Override on Firewall. Configured multiple IPSEC site-to-site VPNs and in-depth troubleshooting related to VPN. Configured Global Protect and troubleshooting performed.  Configured High Availability and performed troubleshooting of firewalls during HA.  Performed Packet level capture on Firewall and troubleshooting done using packet captures.  Monitoring of firewall and resolving APP ID, NAT, content ID, threat related issues.  Responding to Incidents for first and second-level support using ticketing tools and following ITIL process.  Contributes to performing analysis of network security, hardware/software installation Performing other. duties as directed  Updating licenses, creating and sending reports and handover.  Following the ITIL process, getting CAB approvals adhere to achieve SLAs, following change management process. Show less