Chiamaka Onwumere FMVA®

Experience

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  AKI Lightening Company

  Jul 2010 - Jan 2013

  Office Administrator

  • In charge of intercepting incoming mails and files at state coordination department. • In charge of outgoing files/documents at state coordination department.• Coordinate and implement office procedures• Conduct routine check during work hours• Ensure standards for quality customer service.

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  Frank Anderson Consulting

  Jul 2017 - Dec 2018

  Human Resource Assistant/ Service client Officer

   Completed special projects by coordinating requirements, planning and monitoring results. Responsible for orientation and training of new employees. Full responsibility for developing comprehensive operating manuals and standard operating procedure

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  ByteWorks Technology Solutions

  Jan 2019 - Jul 2020

  Administrative Assistant/Project Support Officer

   Organized and supervised office activities such as recycling, renovations and event planning. Achieved personal and store KPIs, consistently exceeding key performance indicators by 70% before first go-live. Monitored task assigned to the team on JIRA and ensured 50% output were met Skillfully managed administrative responsibilities for the welfare of 15 staff including: maintenance issues, incident reports, flight booking, hotel reservation, handling of confidential information and conflict resolution. Received outstanding feedback ratings. Show less

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  Maxcare mart

  Oct 2020 - May 2022

  Customer Service officer / Sales Supervisor

   Delivered an excellent customer experience, helping customers choose the right product and/or service their requirements which amounted to 20% customer retention. Cold-called customers to up-sell services which led to 10% increase in sales. Working to ensure all individual and team targets were met Developed a number of incentives for team members to achieve

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  Valucop Global

  Jul 2022 - now

  Community Manager

  Manage Social Media campaigns for various social media platforms to align with marketing strategies.Publish content that meets the brand’s communication style.Implement social media strategies to increase engagement & followersStay up-to-date with the latest industry and digital trends.Responding to customer inquiries & comments on social platforms in a timely manner.Build relationships with the online community.Monitor and provide feedback on engagement/conversation via social media channels to leadership.Oversee day-to-day management of campaigns and ensure brand consistencyFacilitate scaling brand and company awareness through various social media channels.Work with brand to create and implement social media strategies monthly.Ensure brand consistency in copy through tone, voice and terminology.Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Instagram, YouTube and LinkedIn.Ensure progress on all platforms by using analytical tools such as Google Analytics and others.Oversee the creating and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives. Show less