Tanisha Carson

Experience

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  Contractor Connection

  Nov 2010 - Nov 2021

  Assignment Center Team Lead

  Assist the Supervisor and monitor staff to ensure high levels of customer service.Provides coaching, mentoring and feedback to team members as opportunities arise to improve handling of customer calls and claims processing. Provides every team member with comprehensive qualitative monthly audit feedback to include attendance updates, voice audit summaries (QA), analysis of productivity levels against goals, and summary communication of departmental and/or business news.Identifies, develops, and supports the coordination of training programs as needed. Show less

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  Target

  Dec 2021 - now

  Retail Sales Associate

  Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 65 pounds Knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experienceAccurately handle cash register operations and cash transactionsProperly use equipment while following safety best practices; keep equipment and designated areas organized and supplies in stock Show less

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  Bank of America

  Oct 2022 - Mar 2024

  Client Solutions Account Manager

  Interact with Clients over the phone by leveraging multiple computer based systemsDelivering world class service uncovering and understanding clients known and unknown and finding solutions to those needs.Responsible for sales, operations quality and client experience goals and take part in incentive plans driven by success in these thresholds.Routinely exceed defined goals and enjoy working in a competitive client centric and high energy environment.

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  Envisage Global Insurance

  Apr 2024 - now

  • Customer Insurance Coordinator

    Apr 2024 - now

  • Customer Insurance Coordinator

    Apr 2024 - now