James Omer

Experience

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  Piedmont Appeal

  Dec 2010 - Feb 2017

  Sales Manager

  • Supported sales and operational initiatives, including leading daily sales activities and managing team performance. • Trained and mentored new employees, promoting best practices in customer engagement and product knowledge. • Conducted customer needs analysis to deliver tailored solutions that contributed to revenue growth. Key Achievement: Achieved significant increases in team performance and customer satisfaction by streamlining workflows.

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  BG/SM

  Oct 2014 - Dec 2015

  Community Manager/Property Manager

  • Directed leasing and tenant management for residential communities, driving occupancy rates up by 20%. • Coordinated cross-functional teams, including maintenance, leasing, and service teams, to deliver a seamless resident experience. • Conducted lead generation campaigns to attract new tenants through marketing strategies and outreach. Key Achievement: Improved occupancy rates by 20% through effective marketing, lead generation, and community management.

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  Stonemor LLC

  Feb 2017 - Oct 2017

  Sales Associate

  • Conducted prospecting and lead generation activities to build a pipeline of new customers. • Closed sales on cemetery and funeral services through an empathetic, solutions-driven consultative approach. • Generated new business by scheduling appointments with prospective clients and delivering persuasive value propositions. Key Achievement: Consistently exceeded monthly sales quotas by leveraging a customer-first approach.

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  Sitel/Foundever

  Oct 2017 - now

  Insurance Producer

  Act as a frontline representative, supporting customer inquiries and driving customer satisfaction and retention. • Apply consultative problem-solving and critical thinking to identify solutions and enhance customer experience. • Leverage CRM platforms to track interactions and identify opportunities for upsell and cross-sell. • Achieved consistent performance on KPIs, including response times, issue resolution speed, and customer satisfaction. Key Achievement: Boosted customer retention and engagement scores through proactive support and customized solutions. Show less