Tim Hall

Experience

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  British Airways

  Jan 1977 - Feb 1981

  Ticket Desk reservation Sales Agent

  Issuing of tickets to customers, and associated check-in and gate agent activities. Attachments to Staff Travel Office, Information Desk, Load Control and Dispatch departments.

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  HARD ROCK CAFE

  May 1977 - Mar 1978

  Busboy
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  TUI Travel PLC

  May 1997 - Feb 2008

  Leading and training a team of up to 12 Cabin Crew on Boeing 737, 757, 767, Airbus A320 & Lockheed Tristar L1011 aircraft on short, medium & long-haul flights. Top scoring Crew Member for Customer Service Questionnaires at base since 2001, as measured by Questionnaire Response Rate, Service, Professionalism and Friendliness. Within top 1% scores company wide. Responsibility for management of projects within the Cabin Services & Flight Crew Division, including:*Boeing 767-300 Introduction: Cabin Service Procedures & Galley Design*Compuserve Flight Crew Communications Project Leader*Keyfile Document Image Processing Project Leader Liaison between Cabin Crew and their managers and other support departments.

  • Cabin Crew - Cabin Manager

    Feb 1981 - Feb 2008

  • Project Leader - Cabin Services

    Jan 2002 - Mar 2005

  • Crew Standards Liaison Manager

    May 1997 - Jan 2001
• 

  Air New Zealand

  Mar 2008 - Oct 2014

  In-Flight Concierge

  Operate as part of the In-Flight Team on Boeing 747 & 777 aircraft, dedicated to making every customer journey a special event, before, during and after the flight and complementary to that provided by the Flight Attendants. The concierge service is about adding a personal touch to the whole flight experience, from booking, to check-in, to arrival and beyond. A combination of travel advisor, disrupt manager, loyalty expert and destinational expert. Pre - and Post - flight customer relationship management with specific responsibility for Top Tier Frequent Flyers, High-Value or High Profile and Celebrity customers. Show less

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  Flying Start English

  May 2015 - now

  Freelance Aviation English Instructor

  Teaching Aviation English to Air France Pilots & helping them make better In-Flight Announcements

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  Great Rail Journeys Ltd

  May 2015 - now

  Freelance Tour Manager

  Leading and Managing Clients on Rail-Based Tours throughout the world

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  THE RAILWAY TOURING COMPANY LIMITED

  Jul 2019 - now

  Freelance Tour Manager