Christopher Duff

Christopher Duff

Followers of Christopher Duff681 followers
location of Christopher DuffTonawanda, New York, United States

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  • Timeline

  • About me

    Personal Lines Account Manager

  • Education

    • State University of New York College at Buffalo

      -
      Bachelor of Science (B.S.) BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • GEICO

      Feb 2007 - Dec 2023

      Partners with product management and design to support the product, ensuring proactive engagement across stakeholders, and managing ongoing integration points. Develops and implements proactive communications to drive transparency, productivity, and alignment. Responsible for driving team performance through coaching, support, motivating the team to exceed expectations. Lead a team responsible for performance monitoring of our locations sales floor. Trained management and agents on company phone handling expectations. Responsible for driving sales floor call handling metrics. Property Insurance Sales supervisor Handled in coming customer calls, handling payments and request to update policy details.

      • Manager-Product Operations

        Feb 2023 - Dec 2023
      • Senior Change Management Strategist

        Aug 2022 - Feb 2023
      • Senior CX analyst

        Jun 2022 - Aug 2022
      • Customer Experience Analyst

        Jan 2021 - Jun 2022
      • Workforce Management Supervisor

        Aug 2018 - Jan 2021
      • Property Insurance Sales Supervisor

        May 2012 - Aug 2018
      • Performance Monitoring Supervisor (Sales)

        Sept 2010 - May 2012
      • Sales Supervisor

        Feb 2009 - Aug 2010
      • Customer Service Specialist

        Feb 2007 - Sept 2009
    • Lawley

      Dec 2023 - now
      Personal Lines Account Manager
  • Licenses & Certifications

    • Becoming a product manager

      LinkedIn Learning ⋅ Course Certificate
      Jun 2021
    • Product Management: Building a Product Strategy

      LinkedIn Learning ⋅ Course Certificate
      Jun 2021
    • Product management first steps

      LinkedIn Learning ⋅ Course Certificate
      May 2021
    • Excel Business Intelligence: Data Modeling 101

      LinkedIn Learning ⋅ Course Certificate
      Oct 2019
    • Microsoft Excel: Data Analysis with Excel Pivot Tables

      StackSkills
      Nov 2020
    • Excel Pro Tips: Data Visualization

      StackSkills
      Dec 2020
      View certificate certificate
    • Microsoft Excel: Advanced Formulas & Functions

      StackSkills
      Apr 2020
    • Excel Pro Tips: PivotTables

      StackSkills
      Nov 2020
      View certificate certificate
    • Excel Pro Tips: Productivity Tools

      StackSkills
      Nov 2020
      View certificate certificate
    • Microsoft Excel: Beginner to Advanced, Full Tutorial

      StackSkills
      Feb 2020