Christopher Duff

Experience

• 

  GEICO

  Feb 2007 - Dec 2023

  Partners with product management and design to support the product, ensuring proactive engagement across stakeholders, and managing ongoing integration points. Develops and implements proactive communications to drive transparency, productivity, and alignment. Responsible for driving team performance through coaching, support, motivating the team to exceed expectations. Lead a team responsible for performance monitoring of our locations sales floor. Trained management and agents on company phone handling expectations. Responsible for driving sales floor call handling metrics. Property Insurance Sales supervisor Handled in coming customer calls, handling payments and request to update policy details.

  • Manager-Product Operations

    Feb 2023 - Dec 2023

  • Senior Change Management Strategist

    Aug 2022 - Feb 2023

  • Senior CX analyst

    Jun 2022 - Aug 2022

  • Customer Experience Analyst

    Jan 2021 - Jun 2022

  • Workforce Management Supervisor

    Aug 2018 - Jan 2021

  • Property Insurance Sales Supervisor

    May 2012 - Aug 2018

  • Performance Monitoring Supervisor (Sales)

    Sept 2010 - May 2012

  • Sales Supervisor

    Feb 2009 - Aug 2010

  • Customer Service Specialist

    Feb 2007 - Sept 2009
• 

  Lawley

  Dec 2023 - now

  Personal Lines Account Manager