Ramiro Hermo-Hernandez

Experience

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  SB Hotels

  Sept 2006 - Jan 2009

  Receptionist night auditor

  Completing procedures when Guests arrive and leave-Preparing bills and taking payment-Extra net -Booking-Reservations-Conciergerie-Room service-Customer service

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  LHotel Montreal

  Mar 2009 - Mar 2014

  Director Of Operations

  -Oversees daily activity of the team-Prepares schedules and other organisational reports-Provides advice and guidance to other employees-Manages team workloads in order to meet goals and deadliness-Responsible for daily communication teams -Coordinate and follow up all the catering service and conference and banquet facilities-Food and beverages-Reclute,train,new Staff menber-Supervising the front office team-( AGM ) Assistant General Manager and ( GM ) when was needed Show less

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  Le St-Martin Hotel Particulier - Montreal

  Apr 2014 - Feb 2017

  Receptionist

  -Registration process (arrival and departure)-Handle all Guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

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  Eden Hôtel & Spa**** Cannes

  Mar 2017 - Oct 2017

  Receptionist

  -Completing procedures when Guests arrive and leave-Allocating rooms and handling over keys-Dealing with special requests-room service-taxi booking-Preparing bills and taking payment

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  Mediterraneo bay hotel & resort

  Nov 2017 - Oct 2018

  Front Desk Receptionist

  -Registration process ( arrivals,departure )-Dealing with bookings and reservations-customer service

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  ATI Container Services

  Dec 2018 - now

  Business Development

  Overseeing the development of marketing and following up new business opportunities.Increasing the value of current customers, developing new markets and improving sales.