Gabor Szecsenyi

Experience

• 

  Hewlett-Packard

  Jul 2011 - Jan 2015

  • Customer: VIP Mobile Serbia• System: RuleEngine, SugarCRM• Providing knowledge transfer for members of VIP Mobile's Operational team of RuleEngine and SugarCRM• Participating in the introduction of new CRM system of VIP Mobile SRB (SugarCRM and RuleEngine) • Providing 3rd level support for both RuleEngine and SugarCRM• Bugfixing, designing of new demands• member of On-call group • Customer: Orange Switzerland• System: Amdocs-Ensemble, Remedy, NIM, NetX, Aircom• Amdocs areas: CSM, PRP, NM, Billing, MAF, MPS• Providing Billing 2nd level support to Orange CH• Incident handling, operating of Amdocs EOD, performing Amdocs impelentation tasks, troubleshooting• User rights management for BSS apps, communication with customers• member of On-call group

  • CRM Support Engineer

    Dec 2013 - Jan 2015

  • Billing & Application Support Engineer

    Jul 2011 - Mar 2014
• 

  Hewlett Packard Enterprise

  Nov 2014 - Sept 2016

  Application Support Specialist
• 

  IBM Hungary Aviation Industry Services

  Sept 2016 - Nov 2017

  • Revenue Application Operation Team Lead

    Jun 2017 - Nov 2017

  • System Engineer

    Sept 2016 - Nov 2017
• 

  Lufthansa Systems Hungária

  Nov 2017 - now

  Senior System Engineer