Todd Kveton

Experience

• 

  Papa Johns

  Aug 2010 - Sept 2012

  Customer Service Representative

  -Answered phones, took orders, managed the register, assembled pizzas, and handled customer issues.-Was entrusted with the duty of training new employees and directing the store when the managers were out.

• 

  FRITO LAY INC

  Jun 2013 - Mar 2016

  Sales Operations

  -Worked with a team to select orders and load trucks. -Insured accurate loading of trucks via Batch Status Reports to achieve highest accuracy numbers for a plant based picking.-Based on above standard performance was given greater responsibilities including training new employees.

• 

  Texas A&M University

  Feb 2015 - Mar 2016

  -Worked with Dr. James Smith, searching for and characterizing novel antimicrobial agents -Worked with Dr. Deborah Siegele, editing the Ontology of Microbial Phenotypes Wiki Page.

  • Research Assistant

    Jun 2015 - Mar 2016

  • Research Assistant

    Feb 2015 - Aug 2015
• 

  Academy Sports + Outdoors

  Jun 2016 - May 2017

  -Served as HR Liaison for the store in College Station, TX.-Managed payroll, and new hire orientation, along with kept up with supply orders for the store in College Station, TX. -Worked with a team to keep product stocked and provide excellent service to the customers in picking the product that is best suited for their needs.

  • Administrative Assistant

    Oct 2016 - May 2017

  • Camping Sales Associate

    Jun 2016 - Oct 2016
• 

  Texas A&M University

  Jun 2016 - Aug 2016

  Research Assistant

  -Worked with Dr. Xiaorong Lin, characterizing the pathogenicity of the fungus Cryptococcus neoformans.-Led a team of three other undergraduate students in our research.

• 

  Wisenbaker Builder Services

  Jun 2017 - now

  -Attain and manage new customers for Wisenbaker Builder Services that specialize in move up custom homes -Created a warranty department in the Austin Market for Wisenbaker Builder Services.-Implemented new processes to streamline warranty for our customers.-Managed a team of 6-8 members. -Began implementation of new training programs for the Field Operations in the Austin Market.-Filled positions due to staff shortages and scheduled PTO.-Worked closely with Inside Operations Training Coordinator to align the two departments. -Oversaw cabinet, countertop, and window covering installs in an assigned area.-Insured installs were completed on time, and monitored the homes to maintain the quality of work until the close of the home.-Created my own daily schedule to complete tasks efficiently -Managed cabinet installs in an assigned territory after the initial install was complete to insure the cabinets stayed in quality condition until the close of the home.-Ran my own daily schedule to stay on top of tasks needing completion.-Installed cabinets and trim as needed-Performed field touch ups on painted and stained cabinets to prevent having to order parts when able. -Managed order processing for two of the highest dollar accounts at Wisenbaker Builder Services in Austin.-Was promoted to a lead within 6 months of employment. -Optimized task completion through the creation of new excel based purchase order quoting guides, which cut the amount of time needed down by half and reduce errors. -Was the main point of contact for the Austin Order Logistics Team when the manager was out of the office.

  • Custom Division Operations Manager

    Aug 2024 - now

  • Warranty Operations Manager

    Feb 2023 - Aug 2024

  • Field Training Coordinator

    May 2022 - Feb 2023

  • Area Manager

    Jan 2022 - May 2022

  • Cabinet Field Service Manager

    Sept 2020 - Jan 2022

  • Customer Relationship Specialist

    Jun 2017 - Sept 2020