Tabia Hassan

Experience

• 

  TCS Private Limited

  Nov 2018 - Nov 2020

  Customer Service Representative

  Worked as service ambassador to guide customers regarding their package details via online tracking system, responding queries related to the delivery services that TCS offers.

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  Nytrotech Pvt Ltd

  Nov 2020 - Apr 2021

  Project coordinator & Business Development Executive

  My roles as a project coordinator:- Gathering requirements from the clients and making requirement document- Proof reading, documentation with UML diagrams, cost and flow of the project, specifying work and dividing into the milestones- Delivering the client's requirements to the IT team(web & mobile app developers) to fulfil client's needs- Resource allocation- Planning, assigning and verifying the work from developer's end- Making sure to deliver quality work to the client as they asked for via verifying and minor SQAMy roles as a business development executive:- Pitching new clients on freelancing platforms like fiverr, upwork and freelancer- Making potential clients to grow company's business which fits into niche and technologies that nytrotech works on like PHP, Laravel, HTML, CSS, Vue JS etc in web, android/iOS apps on flutter, java, swift, react native etc in mobile applications.- Communicating with clients to clear out requirements- Negotiation, client handling, and sharing regular updates - Lead generation targeting international as well as local market- Managing social media platforms, content planning, strategy by making a monthly calendar Show less

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  XauZit

  May 2021 - Jun 2021

  Software Project Coordinator

  Worked as a software project coordinator - Complete management of each employee's tasks on an hourly basis and keep track of them to ensure productivity on airtable; Project Management Tool- Have a meeting with international clients on cloud meetings- Filtering out their work's requirements and deliver them to developers- Pre-defining and assigning new tasks to each individual- Verifying the work of each candidate for their progress- Writing social media post's caption, technical writing like blogs for their product's websites Show less

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  Plan Z Web

  Jul 2021 - Aug 2022

  • Web Project Coordinator

    Sept 2021 - Aug 2022

  • Technical Writer

    Jul 2021 - Jan 2022
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  Catalyst

  Jan 2022 - Jul 2022

  Outreach Coordinator
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  Meet Max

  Jul 2023 - Oct 2023

  Technical Writer

  Managed projects using Airtable, Basecamp, Asana, ClickUp, and MS Project, ensuring smooth workflow and task management.Proofread and created detailed project documentation, including UML diagrams, task breakdowns, and resource allocation plans.Planned, assigned, and verified developers' work to ensure quality deliverables, meeting client requirements through minor SQA.Wrote and updated technical documentation for software and hardware, collaborating with developers, engineers, and product managers.Translated complex technical concepts into clear, concise user manuals, installation guides, and API documentation.Utilized diagrams, flowcharts, and visuals to present information in a structured, logical way.Worked closely with UX and design teams to align documentation with user experience strategies.Conducted usability testing and continuously updated documentation as products evolved. Show less

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  Offshore Linx

  Nov 2024 - now

  Recruitment Consultant