Shraddha Chavan

Experience

• 

  Orient Technologies Pvt. Ltd.

  Jul 2016 - Aug 2017

  Network Support Technician

  • Working on mogralite & RTS Switches and configuring vlan ISP Pan India.• Remote monitoring of the network and client-end connectivity via various NMS tools such as flex master, zone director, telnet etc.• Taking necessary action on complaints received from clients based on technical data available from various NMS tools and resolving the same with the support of the NOC TEAM in case of an issue observed with client-end connectivity.• Resolved network issues by troubleshooting and coordinating with Field Engineers & NOC Team, reducing customer calls by 15%.• Maintaining Network Uptime and Performance Management on Siebel TT-related Activity.Achieved 100% target set on Network Uptime with troubleshooting and process improvements, thus reducing time taken for fault resolution by 20%.• Diagnosed network problems involving a combination of hardware, software, power and communications issues.• Managed full network stacks and maintained uptimes 100%.• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes. Show less

• 

  Softcell Technologies Global Pvt. Ltd.

  Sept 2017 - Aug 2021

  Technical Executive

  •Installation of the secure app on the User's device and provide resolution. Supported more than 80+ users daily, with 20+ application issues. • Provide resolution of 30+ MDM users of Citrix App Users, Handle iSAC and CA service desk manager for Ticketing tool. • Creating document-SOP for more than 7+ applications like CRM, Amigo, and MDM app issues. • Implemented Secure Mail Application Configuration on 30% of users' devices, by providing technical support and creating a user guide. • Experienced working with XenMobile DB server which deployed to 84,000+ users in infrastructure. • Configured XenMobile Server with admin access and user Active directory access, to support over 500 users and 1000 devices. • Processed a daily average of 120 tickets, resolved at least 80% of tickets in a day, and responded to all other tickets within 24 hours. • Assigning USD Call ids to the team. • Firewall: Checkpoint • Learned how to create firewall rules and implement them.• Port block and open as per customer request as well as the internal team. • Resolved technical issues with an average response time of 5 minutes and a resolution rate of 95%. • Ran errands and provided general office support in a professional environment. • Self-motivated, with a strong sense of personal responsibility. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Passionate about learning and committed to continual improvement. • Developed and maintained courteous and effective working relationships. • Exercised leadership capabilities by successfully motivating and inspiring others. • Worked effectively in fast-paced environments. • Managed time efficiently to complete all tasks within deadlines. • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Skilled at working independently and collaboratively in a team environment. Show less