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Kevin Perez

Kevin Perez

Information Technology Support Specialist

Followers of Kevin Perez94 followers
location of Kevin PerezMiami Beach, Florida, United States

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  • Timeline

  • About me

    Software Developer

  • Education

    • Newton College

      2007 - 2016
      High School Diploma

    • University of Central Florida

      2023 - 2025
      Master of Science - MS Systems Engineering

      Pursuing a Master of Science in Systems Engineering at the University of Central Florida, focusing on the design, integration, and management of complex systems. Coursework includes systems architecture, engineering logistics, systems integration and testing, and decision analysis. This program equips me with the skills to optimize processes and technologies across various industries, ensuring efficient and reliable system performance.

    • University of Central Florida

      2017 - 2022
      Bachelor of Science - BS Computer Engineering

      Graduated with a Bachelor of Science in Computer Engineering from the University of Central Florida, with a focus on the design, development, and implementation of computer hardware and software systems. Core areas of study included computer architecture, embedded systems, software development, and digital logic design. Gained strong skills in programming, problem-solving, and hardware-software integration to create efficient and innovative computing solutions.

  • Experience

    • University of Central Florida

      Sept 2018 - May 2022
      Information Technology Support Specialist

      Addressed help desk tickets received through Zendesk, troubleshooting and resolving hardware, software, and connection issues in person as part of a 5-member support team. Consistently ensured smooth and timely resolution of technical problems, providing on-site assistance to staff and students.• Successfully resolved help desk tickets by troubleshooting hardware, software, and network issues, consistently ensuring smooth operations for students and staff.• Created technical documentation for troubleshooting procedures, improving knowledge sharing and onboarding for new support team members.• Provided remote and in-person technical support, enhancing the user experience and reducing the time required to resolve issues.• Supported the College of Engineering’s network infrastructure, maintaining continuous availability for students and faculty and ensuring efficient daily operations. Show less

    • General Motors

      Jun 2022 - Aug 2024
      Software Developer

      Part of a 17-member team providing 24/7 support for API testing and microservices within GM's Partner APIs Shared Services (PASS). Collaborated with cross-functional teams to ensure seamless integration and functionality of backend services.• Automated API test collections for microservices, significantly speeding up the testing process and reducing manual workload, leading to more efficient testing cycles.• Enhanced the partner onboarding process by updating hostnames, streamlining integration efforts and improving overall workflow.• Contributed to monthly production deployments by conducting thorough testing of microservices, ensuring smooth rollouts and minimizing post-deployment issues.• Validated API permissions and functionality using Insomnia and Ready API, preventing potential data access issues and ensuring API reliability for GM partners.• Worked closely with cross-functional teams to maintain a highly reliable backend system, ensuring continuous availability and performance. Show less

  • Licenses & Certifications

    • International Baccalaureate

      International Baccalaureate
      Dec 2016