Ritesh Patwardhan

Experience

• 

  Tata Consultancy Services

  Dec 2012 - Nov 2015

  System Engineer

  - Client engagement, requirement gathering and resource allocation - Trained and supervised 8 new employees, ensuring they maintain fastidious attentionto detail - Managing Change Requests on more than 100 manufacturing plants

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  HotelKey

  Jan 2016 - Mar 2019

  Director, Client Services

  - Manage a team of Professional Services Consultants and Technical staff to maintain a revenue of $4 Million/year at G6 Hospitality – owners of the iconic Motel 6/Studio 6 budget hotels in the United States. - Managed a 40-member team of Implementation Consultants, Technical staff and Script writers to convert 1400+ Motel 6/Studio 6 hotels from a legacy PMS to HotelKey PMS (Jan 2017 – Sep 2017) - Started the India operations and grew the office to over 100+ employees (Jan 2016 – Dec 2016) - Member, HotelKey Product Team (Jan 2016 – Dec 2016) Show less

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  Yardi

  Apr 2019 - Nov 2021

  Senior Consultant

  - Perform complex system and business process reviews and other service reviews toidentify inefficient processes and make sound recommendations for client productivity gains. - Full-service implementation projects on Property Management. - Strong functional background with end-to-end business processes & service delivery. - Determine and document solutions and best practices to contribute to a solutionsrepository. - Customisation and configuration of reports and functionalities. - Collaborate with analysts, designers, developers, sales, and marketing teams with a focus on meeting and exceeding client expectations and maintaining optimum levels of customer service support. Show less

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  Icertis

  Nov 2021 - May 2023

  Lead Functional Consultant

  - Manage and Lead Icertis product implementations for enterprise customers, taking complete ownership of project planning, execution, and customer relationship.- Manage a team of consultants for implementations across multiple engagements.- Go over end-to-end business process and provide plans for improvements and use ofnew functions available in product.- Create and track change requests for existing customers resulting in better adoption.- Provide weekly status reports and update to critical and strategic clients.- Track Critical and High priority tickets for high valued customers and work withcustomer success team for quick turn around and resolution. Show less

• 

  PwC India

  Mar 2023 - Oct 2023

  Associate Director
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  HotelKey

  Oct 2023 - now

  • Senior Director

    Feb 2025 - now

  • Senior Director

    Oct 2023 - Feb 2025