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Tom Duffy

Tom Duffy

Insight Analyst (Contract)

Followers of Tom Duffy999 followers
location of Tom DuffyBrighton, England, United Kingdom

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  • Timeline

  • About me

    Senior Change Manager at Legal & General

  • Education

    • Technological University of the Shannon

      2008 - 2012
      Bachelor of Science in Computing (Hons) Multimedia Programming & Design Honours

      Learning the knowledge and skills needed for the design and programming of interactive products and solutions to industry standards.Modules Include:User-Centred Design and PrototypingProject ManagementResponsive Front-end Web DevelopmentServer-side ScriptingAdvanced Object Oriented ProgrammingInteractive Design PracticeEnterprise Application DevelopmentBig Data Mining, Analysis and VisualisationAdvanced Mobile Application DevelopmentTechnology… Show more Learning the knowledge and skills needed for the design and programming of interactive products and solutions to industry standards.Modules Include:User-Centred Design and PrototypingProject ManagementResponsive Front-end Web DevelopmentServer-side ScriptingAdvanced Object Oriented ProgrammingInteractive Design PracticeEnterprise Application DevelopmentBig Data Mining, Analysis and VisualisationAdvanced Mobile Application DevelopmentTechnology Futures and Connected Living Show less

  • Experience

    • Teleperformance

      Mar 2014 - Jan 2015
      Insight Analyst (Contract)

      Worked collaboratively alongside multiple internal and external stakeholders supporting them with the production and enhancement of MI to support business operations, sales and service.

    • Legal & General

      Jan 2015 - now

      Leading a team of transformation specialists looking to identify, develop and implement critical business strategies and process improvements across Legal & Generals multi-site customer service operation. Responsible for the end to end planning processes within Legal & General – working as the glue that holds together near-term scheduling, and longer-term strategic workforce planning.

      • Senior Change Manager

        Nov 2019 - now

      • Operational Planning Manager

        Jan 2015 - Nov 2019

  • Licenses & Certifications

    • PRINCE2 Agile® Practitioner

      AXELOS Global Best Practice
      Aug 2023
      View certificate certificate

    • Prosci® Certified Change Practitioner

      Prosci
      Oct 2021
      View certificate certificate

    • Lean Six Sigma Green Belt Certification

      QA Ltd
      Sept 2019