Tasha Kleinhans

Experience

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  Walt Disney World

  Aug 2000 - Jan 2001

  Intern for the Walt Disney World College Program

  Crystal Palace Restaurant, Walt Disney World Resort, Lake Buena Vista, Florida• Created magical moments with guests by taking pictures, decorating tables and ensuring they were having the most unsurpassed experience possible. • Resolved conflict through Guest Service Recovery and the No Strings Attached Policy.• Responsible for the coordination of seating dining guests within the restaurant. Assisted arriving guests with priority seating appointments by checking them in through the Dining Reservation System. • Assisted servers in the cleansing and resetting of vacant tables. • Supported back of the house operations with the restocking and replenishing of silverware and dishes to buffet. Show less

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  Horseshoe Hotel & Casino

  Jul 2001 - Aug 2003

  Hotel Front Desk Clerk

  • Assisted VIPs and guests during arrival/departure. • Maintained and deposited cash bank and for auditing reservations to complete daily transactions.• Resolved conflict through positive communication and guest service recovery skills. • Trained new personnel in VIP and front desk relations.

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  Walt Disney World College

  Jan 2002 - May 2004

  Campus Representative
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  Disney Store

  Jun 2002 - May 2003

  Sales Castmember

  • Greeted and assisted guests with transactions inside the store. • Accountable for promoting sales of featured merchandise.• Assisted in creating a magical experience for guests by utilizing merchandise in an engaging and exciting manner.

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  Gold Star Shipping

  Jun 2004 - May 2005

  Logistical & Tariff Coordinator

  • Researched and maintained tariff data, which included rail, truck, and ocean liner rates, used to compute international and domestic shipping costs. • Assisted in the calculation of shipping rates and dispatching/receiving coordination efforts. • Responsible for container inventory control and domestic/international client rate quotation.

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  Coldwell Banker Realty

  May 2005 - Dec 2014

  Advanced through a series of promotions partnering with former Vice President of Operations – Houston Region, who transitioned to the role of Vice President of Sales to manage a real estate office. Provided top-level administrative and marketing support for 50 real estate agents while overseeing daily business operations and managing administrative staff.• Provided agents a more cost-effective alternative for marketing material by bringing formerly outsourced creation of flyers, postcards, brochures, and various direct-marketing pieces in-house and creating templates, as well as trained staff to create, update and further assist agents with their marketing materials. • Coordinated and managed a project to create a Hurricane Preparedness direct-marketing brochure in hand-out and mail-out formats for agents to distribute in their farming areas. This was used throughout the company.• Maintained all sales contracts to ensure accuracy.• Planned, coordinated, and executed all office functions including but not limited to, weekly sales meetings, vendor/builder luncheons, continuing education classes for agents, and awards presentation ceremonies. Show less Collaborated with the Vice President of Operations to coordinate office relocations, plan the construction of new office buildings, closures, and the day-to-day operation of 25 offices. • Aided with managing project stakeholders including the consultants and contractors.• Updated status of projects and key milestones to high level management. • Maintained project file management and document control.• Met with Construction Project Manager to review the punch list on site.• Provided general administrative support including preparation of correspondence and reports, scheduling meetings, preparing presentations/presentation materials, and taking meeting minutes.• Updated, maintained, and distributed the company Hurricane Policy and Procedures. • Served as primary corporate contact during Hurricane Ike; gathered and distributed all company, office, and agent communications as it was received in the days and weeks following the storm. • Assessed the damage to office buildings after Hurricane Ike and coordinated projects to restore functionality.Corporate Services CoordinatorCollaborated with the Director of Human Resources on HR tasks, event planning, and projects. Assisted the VP of Corporate Services in generating monthly recruiting reports and supported the Director of Marketing in designing quarterly newspaper ads.• As part of the onboarding process, responsible for assigning email addresses to new employees/agents, processing new agent paperwork, and creating online profiles. Ensure that all new agents have online access to various company-provided resources.• Created flyers, information packets and corporate communications for office consolidations.• Partnered with VP of Corporate Services gathering data and creating monthly recruiting reports. • Served as back up assistance and contact for staff members across 28 branch offices when issues arose. • Gathered, designated, and reported national and company agent awards. Show less

  • Office Manager

    Feb 2010 - Dec 2014

  • Corporate Services Manager/Coordinator

    Apr 2008 - Feb 2010

  • Accounting Coordinator

    May 2005 - Mar 2008
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  Disney Store

  Dec 2014 - May 2021

  Store Manager

  Progressive retail management demonstrating the ability to manage sales associates in a fast paced, frequently evolving environment. Effective communicator, leader and problem solver who built teams and possessed the drive to surpass goals. • Drove Results for the daily operations of a retail store including the management of a leadership team and sales associates. Lead the business to exceed or meet Comp up to 6% over LY for several years and during a pandemic. • Planned, procured, and reconciled inventory shipping and receiving.• Tracked and met sales goals by managing payroll, staffing needs, and commercial merchandising of product by planning, mapping and executing product movement. • Fostered staff growth and development by identifying talent, utilizing competencies and performance management, and cultivating a positive workplace culture. • Recruited, interviewed, and hired talent utilizing ATS tools.• Lead a team of over 20 employees to receive a Mousecar for Store Excellence and secret shopper awards for four consecutive years. Show less