Daniel Clarke

Experience

• 

  Saxby Bros Ltd

  Aug 2000 - Aug 2006

  IT Team Leader

  IT Team Leader with responsibility for the entire IT Infrastructure, IT purchasing, support, development.

• 

  Solarsoft

  Aug 2006 - Jan 2009

  Senior Service Delivery Manager

  • Responsible for the management and supervision of two Service Delivery Managers, eight Support Administrators and ten members of staff including administration of Human Resources procedures and constructive performance management ensuring all personnel are fully appraised of company expectations and personal targets• Providing three helpdesk services including technical and application support to ensure users issues and concerns are resolved promptly and professionally• Management of forty customer accounts providing efficient service, resolving issues, pursuing new sales, contract negotiations and overseeing ad-hoc projects for customers • Initiating recruitment of new team of Support Administrators (First Line Support Technicians) ensuring high calibre of staff are recruited, training, mentoring and providing constructive appraisal of individuals Show less

• 

  Dunston IT

  Jan 2011 - Jun 2014

  Service Delivery Manager
• 

  Mirus IT Solutions

  Jul 2014 - now

  Responsible for a team of Field Services Engineers ranging from 1st to 3rd line, I manage visits to customer sites from start to finish, aiding the team by resolving customer issues, as well as being a technical escalation pointPerforming annual development reviews with all the team, as well as all HR functions, including the production of induction and training plans for all staff in the department.Reporting to the Service Delivery Manager and assisting with escalations in his absence. Show less

  • Head of Professional Services

    Aug 2022 - now

  • Head of Service Operations

    May 2019 - Sept 2022

  • Field Services Manager

    Aug 2015 - May 2019

  • Technical Team Lead

    Jul 2014 - Jul 2015