Akash Tripathi

Experience

• 

  Keihinfie pvt.ltd

  Aug 2015 - Aug 2017

  Trainee

  Worked in assembly department, operated SPM machine.

• 

  MUNDRA SOLAR TECHNOPARK PRIVATE LIMITED

  Nov 2017 - Feb 2020

  Production Supervisor

  • Worked in backend department in cell line.• FC printing M/C of solar cell.• Achieve production target, increase production and reducing the "B"grade cell Percentage and increase cell efficiency, maintain the paste weight as per process parameter • Change the screen & squeeze When life is over.• Maintain cycle time.

• 

  Hilti India

  Feb 2020 - Jan 2024

  Customer Service Executive

  Receiving and promptly responding to customer inquiries, following up on sales quotations, and engaging in pricing negotiations with the goal of converting inquiries into orders. Processing orders and ensuring the seamless flow of materials, including scheduling shipments and consistently updating customers on the status of their orders. Addressing customer inquiries, concerns, and complaints across various communication channels, such as telephone and email, to deliver accurate information and ensure their complete satisfaction. Investigating and resolving customer issues or complaints by diligently identifying root causes, presenting appropriate solutions, and following up to guarantee a successful resolution. Demonstrating a deep understanding of our products or services, including detailed features, pricing, availability, and relevant policies, enabling customers to make well-informed decisions. Offering technical support to customers facing difficulties with our products, services, or online platforms, skillfully troubleshooting problems and guiding them toward effective solutions. Fostering positive customer relationships to build loyalty and instill trust in our brand, cultivating a strong sense of partnership. Proactively engaging with customers to gain insights into their needs, preferences, and feedback, thus continuously enhancing the overall customer experience. Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to enhance the quality of our customer service and elevate customer satisfaction levels.organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry Show less

• 

  Metso

  Feb 2024 - now

  Officer- order and quote management