Amy Chow

Experience

• 

  HSBC Broking Services (Asia) Ltd

  Jun 2005 - Dec 2005

  Credit Clerk

  • Assist account opening for securities trading customers• Draft credit proposal reports by reviewing customer’s investment portfolio and transaction history for margin securities accounts• Maintain client information files• Prepare data report for statistic purpose

• 

  AIG Finance (Hong Kong) Ltd

  Dec 2005 - May 2011

  Loans Officer

  • Handle individual / corporate / dealer auto loan accounts• Take applications for customers over the phone or in person• Answer customer application status enquiries • Collect customer’s information & documents for credit analysis and AML checking• Evaluate customer financial status and prepare credit recommendation reports• Perform credit approvals for auto-loans within delegated lending authority• Reply pricing and credit facility offers to customers / dealers• Explain terms and conditions, sign agreement contracts with customers Show less

• 

  China Construction Bank (Asia) Corporation Limited

  May 2011 - Jun 2018

  • Conduct process audit and documentation review on new accounts and transactions activities for investment and insurance products• Conduct surprise check on branch’s cash handling, and other banking operation checking such as documentation review regarding to KYC & AML procedures, etc. • Review investment order transactions placed by sales associates of Corporate Wealth Management and Branch Support Hotline • Listen to recorded sales calls to ensure investment activities are fully complied with internal policies & regulatory standards• Prepare review reports with detailed findings and recommendations • Follow up branch management responses and remedial actions• Conduct role-play with sales associates regarding investment and insurance selling process incl. different scenarios to assure they are fully aware of new or critical procedures• Share the finding issues with branch operation managers in regular meetings• Report on working progress and critical findings to senior management during Investment & Insurance Conferences Show less

  • Quality Assurance Manager

    Oct 2013 - Jun 2018

  • Officer - Quality Assurance & Complaint

    May 2011 - Sept 2013
• 

  (not disclosed)

  Nov 2019 - now

  Customer Service Officer