Karen Luce

Experience

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  Novations

  Jan 2001 - Jan 2005

  Instructional Designer

  Designed and wrote online SCORM compliant softskills courseware. Also designed and wrote help sections for web-based applications. Served as both an Instructional Designer and Project Manager on a variety of projects.

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  Denison Consulting

  May 2005 - Aug 2011

  Director of Learning & Development

  - Developed and deployed an e-learning program for global clientele, enhancing accessibility and knowledge retention.- Created a marketing collateral suite, including brochures, case studies, and research materials to strengthen brand presence.- Managed key strategic accounts, providing ongoing client engagement and relationship development.

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  Grand River Interactive

  Aug 2011 - Aug 2015

  During my tenure with Grand River, I- Led program strategy, budgeting, and resource planning to ensure efficient service delivery and alignment with organizational goals.- Drove process improvements and performance evaluation frameworks to enhance operational efficiency and service quality.- Served as a liaison between project management, technical leadership, and sales teams, facilitating collaboration and process adherence.- Managed reporting, metrics, and team utilization to optimize resource allocation and track program success.- Oversaw support programs, conflict resolution, and stakeholder communications, ensuring seamless operations and client satisfaction. Show less

  • Senior Project Manager

    May 2012 - Aug 2015

  • Program Manager - Retained Services and Support

    Jun 2013 - Dec 2014

  • Project Manager

    Aug 2011 - May 2012
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  Perficient

  Dec 2014 - Aug 2015

  Lead Program Manager, Support Services

  Grand River, Inc is now Perficient- Led program strategy, budgeting, and resource planning to ensure efficient project delivery.- Implemented process improvements to enhance team collaboration, service quality, and operational efficiency.- Managed reporting, metrics, and performance evaluation frameworks to track program success.- Served as a liaison between project management, technical leadership, and sales teams to drive alignment.- Oversaw support programs, conflict resolution, and stakeholder communications to ensure seamless operations. Show less

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  Lyons Consulting Group

  Aug 2015 - Jan 2020

  Senior Project Manager

  During my tenure at Lyons Consulting Group (Capgemini), I- Managed a multi-million dollar portfolio, overseeing 3-4 Senior Project Managers.- Led efforts to improve PMO processes, onboarding, and professional development initiatives.- Consistently maintained the highest billable rates in the division throughout 2018.- Managed ecommerce builds for mid-to-large organizations, ensuring scope, budget, and quality expectations were met.- Assisted clients in recognizing additional business needs beyond the initial project scope. Show less

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  Center for Addiction Nutrition

  May 2017 - May 2020

  Certified Nutrition Therapy Practitioner

  Internship with Center for Addiction Nutrition (CAN) Nutritional programs and educational lectures at treatment centers. One on one nutritional consultation, meal planning, weight management, and assessment for disordered eating. Nutrition and supplementation to ease detox, stabilize mood and reduce cravings.

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  Lyons Consulting Group/ Capgemini

  Jan 2018 - Jan 2020

  Project Management Lead
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  Gorilla Group

  Jan 2020 - Sept 2021

  During my tenure with Gorilla Group (WPP Commerce), I- Led a global multi-team project for a Fortune 500 healthcare client, replatforming and rebranding two key brands using Adobe Experience Manager.- Orchestrated efforts across development, creative, content, SEO, and analytics vendors, ensuring a unified client experience.- Built strong stakeholder relationships, securing executive buy-in for key initiatives.- Managed ecommerce builds, including a $2.6M Magento multi-site implementation at a 64% profit margin.- Defined and prioritized build needs and business goals, collaborating closely with clients and teams.Directed change management processes, ensuring project scope and cost remained on track Show less

  • Program Manager

    Apr 2021 - Sept 2021

  • Senior Project Manager

    Jan 2020 - Apr 2021
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  DemandPDX

  Sept 2021 - Jan 2022

  Senior Project Manager

  - Managed ecommerce Managed Services and Implementation projects for mid-to-large market organizations.- Ensured scope, budget, development, and quality needs were met for Salesforce Commerce Cloud implementations.- Supported sales efforts and Statement of Work creation for large-scale projects.- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.

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  Merkle

  Jan 2022 - Dec 2022

  During my time at Merkle, I was able to rise through the ranks quickly moving from Project Director to Delivery lead within 1 year- Led and mentored a 20+ person team of project managers across various platforms and engagement types. Projects ranged from $1M-$6M in budget- Defined the vision and standards for PMO while fostering best-practice methodologies.- Developed a Best Practice Project Knowledge Base, standardizing templates and tools across all phases of client engagements.- Managed senior relationships across programs and organizational departments, driving alignment and governance. Show less

  • Delivery Lead, Salesforce

    Sept 2022 - Dec 2022

  • Director, Delivery Management

    Mar 2022 - Sept 2022

  • Project Director

    Jan 2022 - Feb 2022
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  VML COMMERCE

  Dec 2022 - Mar 2025

  Sr Project Manager

  - Spearheaded multiple CRM projects on Salesforce and Adobe platforms, ensuring seamless implementation and continuous optimization.- Directed ecommerce Managed Services and Implementation projects for mid-to-large market organizations, delivering on-time, in-scope, and within budget.- Managed multimillion-dollar budgets ($1M-$3M), ensuring cost control and financial transparency.- Enhanced project management processes through Agile adoption, improving efficiency and cost reduction.- Key Clients: David Yurman, ADT, Trends International, Bridgestone, Signet Show less