Hee Sook Moon

Experience

• 

  Atos

  Apr 2008 - Aug 2008

  Intern
• 

  EDF

  Mar 2009 - Sept 2009

  Intern
• 

  LG CNS Co., Ltd.

  Jul 2010 - Oct 2016

  R&D Specialist

  - Worked in many overseas/domestic IT projects related to smart transportation sector (Penang Bus Information System (Malaysia), MRT Feeder Bus System (Malaysia), Pasto Fleet Management System (Colombia), Bogota Transportation Project (Colombia) among others)- Identified and analyzed customer's requirements- Designed processes- Customized / developed new features using Java, jQuery, javascript, SQL, etc- Deployment and user documentation / user support / maintenance

• 

  UNIQLO KOREA

  Jan 2017 - Apr 2018

  Manager

  - Managed IT maintenance and IT projects or new services related to EC site/App- Coordinated the communication with Global HQ teams, local EC team and external/internal vendors- Defined and implement program requirements- Supported creation/improvement of business process- IT Lead for the implementation of new solutions such as size comparison solution, user generated contents (UCG) solution, personalized recommendation solution which helped to increase sales and decrease return rate Show less

• 

  UNIQLO KOREA

  Aug 2019 - Apr 2020

  Team Manager

  - In charge of Corporate Application Team which provided IT support and maintenance for local HR systems, overall IT service management and IT asset/device management. - IT Governance, Resources Management, Budget Planning, Budget Management among other tasks.

• 

  Scalefast

  Jun 2021 - Mar 2024

  Senior Solution Engineer

  Working as Sr. Solution Engineer within Scalefast, focusing on Air360 product - a smart, intuitive, connected experience analytics solution that helps brands make data-driven decisions to quickly improve eCommerce conversion.- Provide technical expertise to internal cross-functional teams including Product, Sales and Product Marketing teams and to clients and partners- Support Pre-Sales & Post-Sales process and answer technical questions of Air360 solution - capabilities, architecture, privacy & security- Deliver technical demonstrations of the solution Show less

• 

  ESW

  Mar 2024 - now

  - Created detailed process workflows to illustrate current and future state processes.- Identified key areas for improvement, enhancing efficiency and reducing bottlenecks.- Led initiatives to minimize manual effort and errors by migrating workflows from Excel to Power BI, improving data management and reporting.- Collaborated with cross-functional teams and facilitated discussions to align on process improvements, ensuring shared understanding and streamlined execution.

  • Product Owner

    Sept 2024 - now

  • Senior Business Analyst

    Mar 2024 - Aug 2024