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Safi Mohammed

Safi Mohammed

Management Trainee

Followers of Safi Mohammed433 followers
location of Safi MohammedBangalore Urban, Karnataka, India

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  • Timeline

  • About me

    Amazon PPC Account Manager @ Ecommerce-wala Pvt. Ltd.|Senior E-commerce Marketing Manager @ ELITE DECOR PVT LTD. / Story@Home | E-commerce Marketing

  • Education

    • Assam institute of management

      2014 - 2016
      Master of Business Administration - MBA Marketing/Marketing Management, General

    • CTTC BHUBANESWAR

      2013 - 2014
      Post Graduate in Tool Engineering

    • Girijananda Chowdhury Institute of Management & Technology

      2008 - 2012
      Bachelor of Engineering (B.E.) Mechanical Engineering

    • Kendriya Vidyalaya

      1996 - 2007

  • Experience

    • HDFC Bank

      Jun 2016 - Jun 2017
      Management Trainee

      Responsible to deal with investments and new accounts every day.* Provide personal financial counseling, assist with lending services and build relationship with existing customers.* Cross sold bank products and services to increase sales and revenues.* Handled cash and check transactions.* Review and send daily report.

    • Amazon

      May 2018 - Nov 2022

      Perform complex mappings for investigative and analytical purpose.* Assist in framing simplified SOPs for complex and regular mapping.* Act as an SME and auditor to resolve mapping related queries of the team.* Identifying trend, interpret competitor behavior and translate them into automation opportunities.* Evaluate proposed/existing SOPs for process improvement and standardization.* Mentoring, auditing & guiding new and junior team members.* Ticket management, meeting SLA's and carrying out tactical issue-based communication with internal stakeholders.* Create ad-hoc operational reports, status updates on need basis and communicate the same to leadership.* Create reports, analyze and interpret data for tracking SLA.* Review daily priorities and take appropriate action to ensure results are achieved.* Liaising with internal functions including category, engineering and other service functions to ensure timely and accurate resolution of issues and queries.* Work with other teams in a 24/7 environment.* Respond to unplanned incidences or interruption and restore the to its operational state.* Validate or reject suspected major incidents by ensuring that these major incidents have been correctly identified, understood, categorized and resolved.* Investigate root causes of major incidents and resolve these in line with the agreed processes. Show less

      • Senior Process Associate

        Nov 2019 - Nov 2022

      • Process Associate

        May 2018 - Nov 2019

    • ELITE DECOR PVT LTD. / Story@Home

      May 2023 - May 2024
      Senior E-commerce Marketing Manager

    • E-Commerce Wala

      Jun 2024 - now
      PPC Account Manager

  • Licenses & Certifications